1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Call Monitoring Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Cloud-based 1.2.3 On-premises 1.3 Market by Application 1.3.1 Global Call Monitoring Software Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Small and Medium Enterprises (SMEs) 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Call Monitoring Software Market Perspective (2017-2028) 2.2 Call Monitoring Software Growth Trends by Region 2.2.1 Call Monitoring Software Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Call Monitoring Software Historic Market Size by Region (2017-2022) 2.2.3 Call Monitoring Software Forecasted Market Size by Region (2023-2028) 2.3 Call Monitoring Software Market Dynamics 2.3.1 Call Monitoring Software Industry Trends 2.3.2 Call Monitoring Software Market Drivers 2.3.3 Call Monitoring Software Market Challenges 2.3.4 Call Monitoring Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Call Monitoring Software Players by Revenue 3.1.1 Global Top Call Monitoring Software Players by Revenue (2017-2022) 3.1.2 Global Call Monitoring Software Revenue Market Share by Players (2017-2022) 3.2 Global Call Monitoring Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Call Monitoring Software Revenue 3.4 Global Call Monitoring Software Market Concentration Ratio 3.4.1 Global Call Monitoring Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Call Monitoring Software Revenue in 2021 3.5 Call Monitoring Software Key Players Head office and Area Served 3.6 Key Players Call Monitoring Software Product Solution and Service 3.7 Date of Enter into Call Monitoring Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Call Monitoring Software Breakdown Data by Type 4.1 Global Call Monitoring Software Historic Market Size by Type (2017-2022) 4.2 Global Call Monitoring Software Forecasted Market Size by Type (2023-2028) 5 Call Monitoring Software Breakdown Data by Application 5.1 Global Call Monitoring Software Historic Market Size by Application (2017-2022) 5.2 Global Call Monitoring Software Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Call Monitoring Software Market Size (2017-2028) 6.2 North America Call Monitoring Software Market Size by Country (2017-2022) 6.3 North America Call Monitoring Software Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Call Monitoring Software Market Size (2017-2028) 7.2 Europe Call Monitoring Software Market Size by Country (2017-2022) 7.3 Europe Call Monitoring Software Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Call Monitoring Software Market Size (2017-2028) 8.2 Asia-Pacific Call Monitoring Software Market Size by Country (2017-2022) 8.3 Asia-Pacific Call Monitoring Software Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Call Monitoring Software Market Size (2017-2028) 9.2 Latin America Call Monitoring Software Market Size by Country (2017-2022) 9.3 Latin America Call Monitoring Software Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Call Monitoring Software Market Size (2017-2028) 10.2 Middle East & Africa Call Monitoring Software Market Size by Country (2017-2022) 10.3 Middle East & Africa Call Monitoring Software Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Bitrix24 11.1.1 Bitrix24 Company Detail 11.1.2 Bitrix24 Business Overview 11.1.3 Bitrix24 Call Monitoring Software Introduction 11.1.4 Bitrix24 Revenue in Call Monitoring Software Business (2017-2022) 11.1.5 Bitrix24 Recent Development 11.2 CrazyCall 11.2.1 CrazyCall Company Detail 11.2.2 CrazyCall Business Overview 11.2.3 CrazyCall Call Monitoring Software Introduction 11.2.4 CrazyCall Revenue in Call Monitoring Software Business (2017-2022) 11.2.5 CrazyCall Recent Development 11.3 Five9 11.3.1 Five9 Company Detail 11.3.2 Five9 Business Overview 11.3.3 Five9 Call Monitoring Software Introduction 11.3.4 Five9 Revenue in Call Monitoring Software Business (2017-2022) 11.3.5 Five9 Recent Development 11.4 PhoneBurner 11.4.1 PhoneBurner Company Detail 11.4.2 PhoneBurner Business Overview 11.4.3 PhoneBurner Call Monitoring Software Introduction 11.4.4 PhoneBurner Revenue in Call Monitoring Software Business (2017-2022) 11.4.5 PhoneBurner Recent Development 11.5 Genesys 11.5.1 Genesys Company Detail 11.5.2 Genesys Business Overview 11.5.3 Genesys Call Monitoring Software Introduction 11.5.4 Genesys Revenue in Call Monitoring Software Business (2017-2022) 11.5.5 Genesys Recent Development 11.6 Dialpad 11.6.1 Dialpad Company Detail 11.6.2 Dialpad Business Overview 11.6.3 Dialpad Call Monitoring Software Introduction 11.6.4 Dialpad Revenue in Call Monitoring Software Business (2017-2022) 11.6.5 Dialpad Recent Development 11.7 Nextiva 11.7.1 Nextiva Company Detail 11.7.2 Nextiva Business Overview 11.7.3 Nextiva Call Monitoring Software Introduction 11.7.4 Nextiva Revenue in Call Monitoring Software Business (2017-2022) 11.7.5 Nextiva Recent Development 11.8 Talkdesk 11.8.1 Talkdesk Company Detail 11.8.2 Talkdesk Business Overview 11.8.3 Talkdesk Call Monitoring Software Introduction 11.8.4 Talkdesk Revenue in Call Monitoring Software Business (2017-2022) 11.8.5 Talkdesk Recent Development 11.9 Aircall 11.9.1 Aircall Company Detail 11.9.2 Aircall Business Overview 11.9.3 Aircall Call Monitoring Software Introduction 11.9.4 Aircall Revenue in Call Monitoring Software Business (2017-2022) 11.9.5 Aircall Recent Development 11.10 XenCALL 11.10.1 XenCALL Company Detail 11.10.2 XenCALL Business Overview 11.10.3 XenCALL Call Monitoring Software Introduction 11.10.4 XenCALL Revenue in Call Monitoring Software Business (2017-2022) 11.10.5 XenCALL Recent Development 11.11 Zendesk 11.11.1 Zendesk Company Detail 11.11.2 Zendesk Business Overview 11.11.3 Zendesk Call Monitoring Software Introduction 11.11.4 Zendesk Revenue in Call Monitoring Software Business (2017-2022) 11.11.5 Zendesk Recent Development 11.12 RingCentral 11.12.1 RingCentral Company Detail 11.12.2 RingCentral Business Overview 11.12.3 RingCentral Call Monitoring Software Introduction 11.12.4 RingCentral Revenue in Call Monitoring Software Business (2017-2022) 11.12.5 RingCentral Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Call Monitoring Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Cloud-based Table 3. Key Players of On-premises Table 4. Global Call Monitoring Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Call Monitoring Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Call Monitoring Software Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Call Monitoring Software Market Share by Region (2017-2022) Table 8. Global Call Monitoring Software Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Call Monitoring Software Market Share by Region (2023-2028) Table 10. Call Monitoring Software Market Trends Table 11. Call Monitoring Software Market Drivers Table 12. Call Monitoring Software Market Challenges Table 13. Call Monitoring Software Market Restraints Table 14. Global Call Monitoring Software Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Call Monitoring Software Market Share by Players (2017-2022) Table 16. Global Top Call Monitoring Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Monitoring Software as of 2021) Table 17. Ranking of Global Top Call Monitoring Software Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Call Monitoring Software Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Call Monitoring Software Product Solution and Service Table 21. Date of Enter into Call Monitoring Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Call Monitoring Software Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Call Monitoring Software Revenue Market Share by Type (2017-2022) Table 25. Global Call Monitoring Software Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Call Monitoring Software Revenue Market Share by Type (2023-2028) Table 27. Global Call Monitoring Software Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Call Monitoring Software Revenue Market Share by Application (2017-2022) Table 29. Global Call Monitoring Software Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Call Monitoring Software Revenue Market Share by Application (2023-2028) Table 31. North America Call Monitoring Software Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Call Monitoring Software Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Call Monitoring Software Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Call Monitoring Software Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Call Monitoring Software Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Call Monitoring Software Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Call Monitoring Software Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Call Monitoring Software Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Call Monitoring Software Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Call Monitoring Software Market Size by Country (2023-2028) & (US$ Million) Table 41. Bitrix24 Company Detail Table 42. Bitrix24 Business Overview Table 43. Bitrix24 Call Monitoring Software Product Table 44. Bitrix24 Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 45. Bitrix24 Recent Development Table 46. CrazyCall Company Detail Table 47. CrazyCall Business Overview Table 48. CrazyCall Call Monitoring Software Product Table 49. CrazyCall Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 50. CrazyCall Recent Development Table 51. Five9 Company Detail Table 52. Five9 Business Overview Table 53. Five9 Call Monitoring Software Product Table 54. Five9 Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 55. Five9 Recent Development Table 56. PhoneBurner Company Detail Table 57. PhoneBurner Business Overview Table 58. PhoneBurner Call Monitoring Software Product Table 59. PhoneBurner Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 60. PhoneBurner Recent Development Table 61. Genesys Company Detail Table 62. Genesys Business Overview Table 63. Genesys Call Monitoring Software Product Table 64. Genesys Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 65. Genesys Recent Development Table 66. Dialpad Company Detail Table 67. Dialpad Business Overview Table 68. Dialpad Call Monitoring Software Product Table 69. Dialpad Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 70. Dialpad Recent Development Table 71. Nextiva Company Detail Table 72. Nextiva Business Overview Table 73. Nextiva Call Monitoring Software Product Table 74. Nextiva Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 75. Nextiva Recent Development Table 76. Talkdesk Company Detail Table 77. Talkdesk Business Overview Table 78. Talkdesk Call Monitoring Software Product Table 79. Talkdesk Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 80. Talkdesk Recent Development Table 81. Aircall Company Detail Table 82. Aircall Business Overview Table 83. Aircall Call Monitoring Software Product Table 84. Aircall Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 85. Aircall Recent Development Table 86. XenCALL Company Detail Table 87. XenCALL Business Overview Table 88. XenCALL Call Monitoring Software Product Table 89. XenCALL Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 90. XenCALL Recent Development Table 91. Zendesk Company Detail Table 92. Zendesk Business Overview Table 93. Zendesk Call Monitoring SoftwareProduct Table 94. Zendesk Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 95. Zendesk Recent Development Table 96. RingCentral Company Detail Table 97. RingCentral Business Overview Table 98. RingCentral Call Monitoring SoftwareProduct Table 99. RingCentral Revenue in Call Monitoring Software Business (2017-2022) & (US$ Million) Table 100. RingCentral Recent Development Table 101. Research Programs/Design for This Report Table 102. Key Data Information from Secondary Sources Table 103. Key Data Information from Primary Sources List of Figures Figure 1. Global Call Monitoring Software Market Share by Type: 2021 VS 2028 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Call Monitoring Software Market Share by Application in 2021 & 2028 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Call Monitoring Software Report Years Considered Figure 8. Global Call Monitoring Software Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 9. Global Call Monitoring Software Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 10. Global Call Monitoring Software Market Share by Region: 2021 VS 2028 Figure 11. Global Call Monitoring Software Market Share by Players in 2021 Figure 12. Global Top Call Monitoring Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Call Monitoring Software as of 2021) Figure 13. The Top 10 and 5 Players Market Share by Call Monitoring Software Revenue in 2021 Figure 14. North America Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 15. North America Call Monitoring Software Market Share by Country (2017-2028) Figure 16. United States Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 17. Canada Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Europe Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe Call Monitoring Software Market Share by Country (2017-2028) Figure 20. Germany Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. France Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. U.K. Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Italy Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Russia Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Nordic Countries Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Asia-Pacific Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific Call Monitoring Software Market Share by Region (2017-2028) Figure 28. China Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Japan Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. South Korea Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Southeast Asia Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. India Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Australia Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Latin America Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America Call Monitoring Software Market Share by Country (2017-2028) Figure 36. Mexico Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Brazil Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Middle East & Africa Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa Call Monitoring Software Market Share by Country (2017-2028) Figure 40. Turkey Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Saudi Arabia Call Monitoring Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Bitrix24 Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 43. CrazyCall Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 44. Five9 Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 45. PhoneBurner Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 46. Genesys Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 47. Dialpad Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 48. Nextiva Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 49. Talkdesk Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 50. Aircall Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 51. XenCALL Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 52. Zendesk Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 53. RingCentral Revenue Growth Rate in Call Monitoring Software Business (2017-2022) Figure 54. Bottom-up and Top-down Approaches for This Report Figure 55. Data Triangulation Figure 56. Key Executives Interviewed

Bitrix24 CrazyCall Five9 PhoneBurner Genesys Dialpad Nextiva Talkdesk Aircall XenCALL Zendesk RingCentral