1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Ecommerce CRM Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Cloud-based 1.2.3 On-premises 1.3 Market by Application 1.3.1 Global Ecommerce CRM Software Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Small and Medium Enterprises (SMEs) 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Ecommerce CRM Software Market Perspective (2017-2028) 2.2 Ecommerce CRM Software Growth Trends by Region 2.2.1 Ecommerce CRM Software Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Ecommerce CRM Software Historic Market Size by Region (2017-2022) 2.2.3 Ecommerce CRM Software Forecasted Market Size by Region (2023-2028) 2.3 Ecommerce CRM Software Market Dynamics 2.3.1 Ecommerce CRM Software Industry Trends 2.3.2 Ecommerce CRM Software Market Drivers 2.3.3 Ecommerce CRM Software Market Challenges 2.3.4 Ecommerce CRM Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Ecommerce CRM Software Players by Revenue 3.1.1 Global Top Ecommerce CRM Software Players by Revenue (2017-2022) 3.1.2 Global Ecommerce CRM Software Revenue Market Share by Players (2017-2022) 3.2 Global Ecommerce CRM Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Ecommerce CRM Software Revenue 3.4 Global Ecommerce CRM Software Market Concentration Ratio 3.4.1 Global Ecommerce CRM Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Ecommerce CRM Software Revenue in 2021 3.5 Ecommerce CRM Software Key Players Head office and Area Served 3.6 Key Players Ecommerce CRM Software Product Solution and Service 3.7 Date of Enter into Ecommerce CRM Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Ecommerce CRM Software Breakdown Data by Type 4.1 Global Ecommerce CRM Software Historic Market Size by Type (2017-2022) 4.2 Global Ecommerce CRM Software Forecasted Market Size by Type (2023-2028) 5 Ecommerce CRM Software Breakdown Data by Application 5.1 Global Ecommerce CRM Software Historic Market Size by Application (2017-2022) 5.2 Global Ecommerce CRM Software Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Ecommerce CRM Software Market Size (2017-2028) 6.2 North America Ecommerce CRM Software Market Size by Country (2017-2022) 6.3 North America Ecommerce CRM Software Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Ecommerce CRM Software Market Size (2017-2028) 7.2 Europe Ecommerce CRM Software Market Size by Country (2017-2022) 7.3 Europe Ecommerce CRM Software Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Ecommerce CRM Software Market Size (2017-2028) 8.2 Asia-Pacific Ecommerce CRM Software Market Size by Country (2017-2022) 8.3 Asia-Pacific Ecommerce CRM Software Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Ecommerce CRM Software Market Size (2017-2028) 9.2 Latin America Ecommerce CRM Software Market Size by Country (2017-2022) 9.3 Latin America Ecommerce CRM Software Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Ecommerce CRM Software Market Size (2017-2028) 10.2 Middle East & Africa Ecommerce CRM Software Market Size by Country (2017-2022) 10.3 Middle East & Africa Ecommerce CRM Software Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 HubSpot 11.1.1 HubSpot Company Detail 11.1.2 HubSpot Business Overview 11.1.3 HubSpot Ecommerce CRM Software Introduction 11.1.4 HubSpot Revenue in Ecommerce CRM Software Business (2017-2022) 11.1.5 HubSpot Recent Development 11.2 amoCRM 11.2.1 amoCRM Company Detail 11.2.2 amoCRM Business Overview 11.2.3 amoCRM Ecommerce CRM Software Introduction 11.2.4 amoCRM Revenue in Ecommerce CRM Software Business (2017-2022) 11.2.5 amoCRM Recent Development 11.3 Pipedrive 11.3.1 Pipedrive Company Detail 11.3.2 Pipedrive Business Overview 11.3.3 Pipedrive Ecommerce CRM Software Introduction 11.3.4 Pipedrive Revenue in Ecommerce CRM Software Business (2017-2022) 11.3.5 Pipedrive Recent Development 11.4 Bitrix24 11.4.1 Bitrix24 Company Detail 11.4.2 Bitrix24 Business Overview 11.4.3 Bitrix24 Ecommerce CRM Software Introduction 11.4.4 Bitrix24 Revenue in Ecommerce CRM Software Business (2017-2022) 11.4.5 Bitrix24 Recent Development 11.5 Salpo 11.5.1 Salpo Company Detail 11.5.2 Salpo Business Overview 11.5.3 Salpo Ecommerce CRM Software Introduction 11.5.4 Salpo Revenue in Ecommerce CRM Software Business (2017-2022) 11.5.5 Salpo Recent Development 11.6 HarmonyPSA 11.6.1 HarmonyPSA Company Detail 11.6.2 HarmonyPSA Business Overview 11.6.3 HarmonyPSA Ecommerce CRM Software Introduction 11.6.4 HarmonyPSA Revenue in Ecommerce CRM Software Business (2017-2022) 11.6.5 HarmonyPSA Recent Development 11.7 Agile CRM 11.7.1 Agile CRM Company Detail 11.7.2 Agile CRM Business Overview 11.7.3 Agile CRM Ecommerce CRM Software Introduction 11.7.4 Agile CRM Revenue in Ecommerce CRM Software Business (2017-2022) 11.7.5 Agile CRM Recent Development 11.8 Thryv 11.8.1 Thryv Company Detail 11.8.2 Thryv Business Overview 11.8.3 Thryv Ecommerce CRM Software Introduction 11.8.4 Thryv Revenue in Ecommerce CRM Software Business (2017-2022) 11.8.5 Thryv Recent Development 11.9 Zendesk 11.9.1 Zendesk Company Detail 11.9.2 Zendesk Business Overview 11.9.3 Zendesk Ecommerce CRM Software Introduction 11.9.4 Zendesk Revenue in Ecommerce CRM Software Business (2017-2022) 11.9.5 Zendesk Recent Development 11.10 Oracle 11.10.1 Oracle Company Detail 11.10.2 Oracle Business Overview 11.10.3 Oracle Ecommerce CRM Software Introduction 11.10.4 Oracle Revenue in Ecommerce CRM Software Business (2017-2022) 11.10.5 Oracle Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Ecommerce CRM Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Cloud-based Table 3. Key Players of On-premises Table 4. Global Ecommerce CRM Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Ecommerce CRM Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Ecommerce CRM Software Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Ecommerce CRM Software Market Share by Region (2017-2022) Table 8. Global Ecommerce CRM Software Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Ecommerce CRM Software Market Share by Region (2023-2028) Table 10. Ecommerce CRM Software Market Trends Table 11. Ecommerce CRM Software Market Drivers Table 12. Ecommerce CRM Software Market Challenges Table 13. Ecommerce CRM Software Market Restraints Table 14. Global Ecommerce CRM Software Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Ecommerce CRM Software Market Share by Players (2017-2022) Table 16. Global Top Ecommerce CRM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Ecommerce CRM Software as of 2021) Table 17. Ranking of Global Top Ecommerce CRM Software Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Ecommerce CRM Software Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Ecommerce CRM Software Product Solution and Service Table 21. Date of Enter into Ecommerce CRM Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Ecommerce CRM Software Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Ecommerce CRM Software Revenue Market Share by Type (2017-2022) Table 25. Global Ecommerce CRM Software Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Ecommerce CRM Software Revenue Market Share by Type (2023-2028) Table 27. Global Ecommerce CRM Software Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Ecommerce CRM Software Revenue Market Share by Application (2017-2022) Table 29. Global Ecommerce CRM Software Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Ecommerce CRM Software Revenue Market Share by Application (2023-2028) Table 31. North America Ecommerce CRM Software Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Ecommerce CRM Software Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Ecommerce CRM Software Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Ecommerce CRM Software Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Ecommerce CRM Software Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Ecommerce CRM Software Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Ecommerce CRM Software Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Ecommerce CRM Software Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Ecommerce CRM Software Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Ecommerce CRM Software Market Size by Country (2023-2028) & (US$ Million) Table 41. HubSpot Company Detail Table 42. HubSpot Business Overview Table 43. HubSpot Ecommerce CRM Software Product Table 44. HubSpot Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 45. HubSpot Recent Development Table 46. amoCRM Company Detail Table 47. amoCRM Business Overview Table 48. amoCRM Ecommerce CRM Software Product Table 49. amoCRM Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 50. amoCRM Recent Development Table 51. Pipedrive Company Detail Table 52. Pipedrive Business Overview Table 53. Pipedrive Ecommerce CRM Software Product Table 54. Pipedrive Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 55. Pipedrive Recent Development Table 56. Bitrix24 Company Detail Table 57. Bitrix24 Business Overview Table 58. Bitrix24 Ecommerce CRM Software Product Table 59. Bitrix24 Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 60. Bitrix24 Recent Development Table 61. Salpo Company Detail Table 62. Salpo Business Overview Table 63. Salpo Ecommerce CRM Software Product Table 64. Salpo Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 65. Salpo Recent Development Table 66. HarmonyPSA Company Detail Table 67. HarmonyPSA Business Overview Table 68. HarmonyPSA Ecommerce CRM Software Product Table 69. HarmonyPSA Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 70. HarmonyPSA Recent Development Table 71. Agile CRM Company Detail Table 72. Agile CRM Business Overview Table 73. Agile CRM Ecommerce CRM Software Product Table 74. Agile CRM Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 75. Agile CRM Recent Development Table 76. Thryv Company Detail Table 77. Thryv Business Overview Table 78. Thryv Ecommerce CRM Software Product Table 79. Thryv Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 80. Thryv Recent Development Table 81. Zendesk Company Detail Table 82. Zendesk Business Overview Table 83. Zendesk Ecommerce CRM Software Product Table 84. Zendesk Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 85. Zendesk Recent Development Table 86. Oracle Company Detail Table 87. Oracle Business Overview Table 88. Oracle Ecommerce CRM Software Product Table 89. Oracle Revenue in Ecommerce CRM Software Business (2017-2022) & (US$ Million) Table 90. Oracle Recent Development Table 91. Research Programs/Design for This Report Table 92. Key Data Information from Secondary Sources Table 93. Key Data Information from Primary Sources List of Figures Figure 1. Global Ecommerce CRM Software Market Share by Type: 2021 VS 2028 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Ecommerce CRM Software Market Share by Application in 2021 & 2028 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Ecommerce CRM Software Report Years Considered Figure 8. Global Ecommerce CRM Software Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 9. Global Ecommerce CRM Software Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 10. Global Ecommerce CRM Software Market Share by Region: 2021 VS 2028 Figure 11. Global Ecommerce CRM Software Market Share by Players in 2021 Figure 12. Global Top Ecommerce CRM Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Ecommerce CRM Software as of 2021) Figure 13. The Top 10 and 5 Players Market Share by Ecommerce CRM Software Revenue in 2021 Figure 14. North America Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 15. North America Ecommerce CRM Software Market Share by Country (2017-2028) Figure 16. United States Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 17. Canada Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Europe Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe Ecommerce CRM Software Market Share by Country (2017-2028) Figure 20. Germany Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. France Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. U.K. Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Italy Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Russia Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Nordic Countries Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Asia-Pacific Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific Ecommerce CRM Software Market Share by Region (2017-2028) Figure 28. China Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Japan Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. South Korea Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Southeast Asia Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. India Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Australia Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Latin America Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America Ecommerce CRM Software Market Share by Country (2017-2028) Figure 36. Mexico Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Brazil Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Middle East & Africa Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa Ecommerce CRM Software Market Share by Country (2017-2028) Figure 40. Turkey Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Saudi Arabia Ecommerce CRM Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. HubSpot Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 43. amoCRM Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 44. Pipedrive Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 45. Bitrix24 Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 46. Salpo Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 47. HarmonyPSA Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 48. Agile CRM Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 49. Thryv Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 50. Zendesk Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 51. Oracle Revenue Growth Rate in Ecommerce CRM Software Business (2017-2022) Figure 52. Bottom-up and Top-down Approaches for This Report Figure 53. Data Triangulation Figure 54. Key Executives Interviewed

HubSpot amoCRM Pipedrive Bitrix24 Salpo HarmonyPSA Agile CRM Thryv Zendesk Oracle