1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Complaint Management Software Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Cloud-based 1.2.3 On-premises 1.3 Market by Application 1.3.1 Global Customer Complaint Management Software Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Small and Medium Enterprises (SMEs) 1.3.3 Large Enterprises 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Complaint Management Software Market Perspective (2017-2028) 2.2 Customer Complaint Management Software Growth Trends by Region 2.2.1 Customer Complaint Management Software Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Customer Complaint Management Software Historic Market Size by Region (2017-2022) 2.2.3 Customer Complaint Management Software Forecasted Market Size by Region (2023-2028) 2.3 Customer Complaint Management Software Market Dynamics 2.3.1 Customer Complaint Management Software Industry Trends 2.3.2 Customer Complaint Management Software Market Drivers 2.3.3 Customer Complaint Management Software Market Challenges 2.3.4 Customer Complaint Management Software Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Complaint Management Software Players by Revenue 3.1.1 Global Top Customer Complaint Management Software Players by Revenue (2017-2022) 3.1.2 Global Customer Complaint Management Software Revenue Market Share by Players (2017-2022) 3.2 Global Customer Complaint Management Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Customer Complaint Management Software Revenue 3.4 Global Customer Complaint Management Software Market Concentration Ratio 3.4.1 Global Customer Complaint Management Software Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Complaint Management Software Revenue in 2021 3.5 Customer Complaint Management Software Key Players Head office and Area Served 3.6 Key Players Customer Complaint Management Software Product Solution and Service 3.7 Date of Enter into Customer Complaint Management Software Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Complaint Management Software Breakdown Data by Type 4.1 Global Customer Complaint Management Software Historic Market Size by Type (2017-2022) 4.2 Global Customer Complaint Management Software Forecasted Market Size by Type (2023-2028) 5 Customer Complaint Management Software Breakdown Data by Application 5.1 Global Customer Complaint Management Software Historic Market Size by Application (2017-2022) 5.2 Global Customer Complaint Management Software Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Customer Complaint Management Software Market Size (2017-2028) 6.2 North America Customer Complaint Management Software Market Size by Country (2017-2022) 6.3 North America Customer Complaint Management Software Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Customer Complaint Management Software Market Size (2017-2028) 7.2 Europe Customer Complaint Management Software Market Size by Country (2017-2022) 7.3 Europe Customer Complaint Management Software Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Customer Complaint Management Software Market Size (2017-2028) 8.2 Asia-Pacific Customer Complaint Management Software Market Size by Country (2017-2022) 8.3 Asia-Pacific Customer Complaint Management Software Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Customer Complaint Management Software Market Size (2017-2028) 9.2 Latin America Customer Complaint Management Software Market Size by Country (2017-2022) 9.3 Latin America Customer Complaint Management Software Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Complaint Management Software Market Size (2017-2028) 10.2 Middle East & Africa Customer Complaint Management Software Market Size by Country (2017-2022) 10.3 Middle East & Africa Customer Complaint Management Software Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Zoho 11.1.1 Zoho Company Detail 11.1.2 Zoho Business Overview 11.1.3 Zoho Customer Complaint Management Software Introduction 11.1.4 Zoho Revenue in Customer Complaint Management Software Business (2017-2022) 11.1.5 Zoho Recent Development 11.2 eeedo 11.2.1 eeedo Company Detail 11.2.2 eeedo Business Overview 11.2.3 eeedo Customer Complaint Management Software Introduction 11.2.4 eeedo Revenue in Customer Complaint Management Software Business (2017-2022) 11.2.5 eeedo Recent Development 11.3 Zendesk 11.3.1 Zendesk Company Detail 11.3.2 Zendesk Business Overview 11.3.3 Zendesk Customer Complaint Management Software Introduction 11.3.4 Zendesk Revenue in Customer Complaint Management Software Business (2017-2022) 11.3.5 Zendesk Recent Development 11.4 Freshdesk 11.4.1 Freshdesk Company Detail 11.4.2 Freshdesk Business Overview 11.4.3 Freshdesk Customer Complaint Management Software Introduction 11.4.4 Freshdesk Revenue in Customer Complaint Management Software Business (2017-2022) 11.4.5 Freshdesk Recent Development 11.5 Instabug 11.5.1 Instabug Company Detail 11.5.2 Instabug Business Overview 11.5.3 Instabug Customer Complaint Management Software Introduction 11.5.4 Instabug Revenue in Customer Complaint Management Software Business (2017-2022) 11.5.5 Instabug Recent Development 11.6 Preferred Patron 11.6.1 Preferred Patron Company Detail 11.6.2 Preferred Patron Business Overview 11.6.3 Preferred Patron Customer Complaint Management Software Introduction 11.6.4 Preferred Patron Revenue in Customer Complaint Management Software Business (2017-2022) 11.6.5 Preferred Patron Recent Development 11.7 i-Sight 11.7.1 i-Sight Company Detail 11.7.2 i-Sight Business Overview 11.7.3 i-Sight Customer Complaint Management Software Introduction 11.7.4 i-Sight Revenue in Customer Complaint Management Software Business (2017-2022) 11.7.5 i-Sight Recent Development 11.8 NABD System 11.8.1 NABD System Company Detail 11.8.2 NABD System Business Overview 11.8.3 NABD System Customer Complaint Management Software Introduction 11.8.4 NABD System Revenue in Customer Complaint Management Software Business (2017-2022) 11.8.5 NABD System Recent Development 11.9 Marker.io 11.9.1 Marker.io Company Detail 11.9.2 Marker.io Business Overview 11.9.3 Marker.io Customer Complaint Management Software Introduction 11.9.4 Marker.io Revenue in Customer Complaint Management Software Business (2017-2022) 11.9.5 Marker.io Recent Development 11.10 Katabat 11.10.1 Katabat Company Detail 11.10.2 Katabat Business Overview 11.10.3 Katabat Customer Complaint Management Software Introduction 11.10.4 Katabat Revenue in Customer Complaint Management Software Business (2017-2022) 11.10.5 Katabat Recent Development 11.11 eCasework 11.11.1 eCasework Company Detail 11.11.2 eCasework Business Overview 11.11.3 eCasework Customer Complaint Management Software Introduction 11.11.4 eCasework Revenue in Customer Complaint Management Software Business (2017-2022) 11.11.5 eCasework Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Complaint Management Software Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Cloud-based Table 3. Key Players of On-premises Table 4. Global Customer Complaint Management Software Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Customer Complaint Management Software Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Customer Complaint Management Software Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Customer Complaint Management Software Market Share by Region (2017-2022) Table 8. Global Customer Complaint Management Software Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Customer Complaint Management Software Market Share by Region (2023-2028) Table 10. Customer Complaint Management Software Market Trends Table 11. Customer Complaint Management Software Market Drivers Table 12. Customer Complaint Management Software Market Challenges Table 13. Customer Complaint Management Software Market Restraints Table 14. Global Customer Complaint Management Software Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Customer Complaint Management Software Market Share by Players (2017-2022) Table 16. Global Top Customer Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Complaint Management Software as of 2021) Table 17. Ranking of Global Top Customer Complaint Management Software Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Customer Complaint Management Software Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Complaint Management Software Product Solution and Service Table 21. Date of Enter into Customer Complaint Management Software Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Complaint Management Software Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Customer Complaint Management Software Revenue Market Share by Type (2017-2022) Table 25. Global Customer Complaint Management Software Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Customer Complaint Management Software Revenue Market Share by Type (2023-2028) Table 27. Global Customer Complaint Management Software Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Customer Complaint Management Software Revenue Market Share by Application (2017-2022) Table 29. Global Customer Complaint Management Software Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Customer Complaint Management Software Revenue Market Share by Application (2023-2028) Table 31. North America Customer Complaint Management Software Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Customer Complaint Management Software Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Customer Complaint Management Software Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Customer Complaint Management Software Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Customer Complaint Management Software Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Customer Complaint Management Software Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Customer Complaint Management Software Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Customer Complaint Management Software Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Customer Complaint Management Software Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Customer Complaint Management Software Market Size by Country (2023-2028) & (US$ Million) Table 41. Zoho Company Detail Table 42. Zoho Business Overview Table 43. Zoho Customer Complaint Management Software Product Table 44. Zoho Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 45. Zoho Recent Development Table 46. eeedo Company Detail Table 47. eeedo Business Overview Table 48. eeedo Customer Complaint Management Software Product Table 49. eeedo Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 50. eeedo Recent Development Table 51. Zendesk Company Detail Table 52. Zendesk Business Overview Table 53. Zendesk Customer Complaint Management Software Product Table 54. Zendesk Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 55. Zendesk Recent Development Table 56. Freshdesk Company Detail Table 57. Freshdesk Business Overview Table 58. Freshdesk Customer Complaint Management Software Product Table 59. Freshdesk Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 60. Freshdesk Recent Development Table 61. Instabug Company Detail Table 62. Instabug Business Overview Table 63. Instabug Customer Complaint Management Software Product Table 64. Instabug Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 65. Instabug Recent Development Table 66. Preferred Patron Company Detail Table 67. Preferred Patron Business Overview Table 68. Preferred Patron Customer Complaint Management Software Product Table 69. Preferred Patron Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 70. Preferred Patron Recent Development Table 71. i-Sight Company Detail Table 72. i-Sight Business Overview Table 73. i-Sight Customer Complaint Management Software Product Table 74. i-Sight Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 75. i-Sight Recent Development Table 76. NABD System Company Detail Table 77. NABD System Business Overview Table 78. NABD System Customer Complaint Management Software Product Table 79. NABD System Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 80. NABD System Recent Development Table 81. Marker.io Company Detail Table 82. Marker.io Business Overview Table 83. Marker.io Customer Complaint Management Software Product Table 84. Marker.io Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 85. Marker.io Recent Development Table 86. Katabat Company Detail Table 87. Katabat Business Overview Table 88. Katabat Customer Complaint Management Software Product Table 89. Katabat Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 90. Katabat Recent Development Table 91. eCasework Company Detail Table 92. eCasework Business Overview Table 93. eCasework Customer Complaint Management SoftwareProduct Table 94. eCasework Revenue in Customer Complaint Management Software Business (2017-2022) & (US$ Million) Table 95. eCasework Recent Development Table 96. Research Programs/Design for This Report Table 97. Key Data Information from Secondary Sources Table 98. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Complaint Management Software Market Share by Type: 2021 VS 2028 Figure 2. Cloud-based Features Figure 3. On-premises Features Figure 4. Global Customer Complaint Management Software Market Share by Application in 2021 & 2028 Figure 5. Small and Medium Enterprises (SMEs) Case Studies Figure 6. Large Enterprises Case Studies Figure 7. Customer Complaint Management Software Report Years Considered Figure 8. Global Customer Complaint Management Software Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 9. Global Customer Complaint Management Software Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 10. Global Customer Complaint Management Software Market Share by Region: 2021 VS 2028 Figure 11. Global Customer Complaint Management Software Market Share by Players in 2021 Figure 12. Global Top Customer Complaint Management Software Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Complaint Management Software as of 2021) Figure 13. The Top 10 and 5 Players Market Share by Customer Complaint Management Software Revenue in 2021 Figure 14. North America Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 15. North America Customer Complaint Management Software Market Share by Country (2017-2028) Figure 16. United States Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 17. Canada Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Europe Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe Customer Complaint Management Software Market Share by Country (2017-2028) Figure 20. Germany Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. France Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. U.K. Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Italy Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Russia Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Nordic Countries Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Asia-Pacific Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific Customer Complaint Management Software Market Share by Region (2017-2028) Figure 28. China Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Japan Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. South Korea Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Southeast Asia Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. India Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Australia Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Latin America Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America Customer Complaint Management Software Market Share by Country (2017-2028) Figure 36. Mexico Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Brazil Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Middle East & Africa Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa Customer Complaint Management Software Market Share by Country (2017-2028) Figure 40. Turkey Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Saudi Arabia Customer Complaint Management Software Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Zoho Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 43. eeedo Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 44. Zendesk Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 45. Freshdesk Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 46. Instabug Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 47. Preferred Patron Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 48. i-Sight Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 49. NABD System Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 50. Marker.io Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 51. Katabat Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 52. eCasework Revenue Growth Rate in Customer Complaint Management Software Business (2017-2022) Figure 53. Bottom-up and Top-down Approaches for This Report Figure 54. Data Triangulation Figure 55. Key Executives Interviewed

Zoho eeedo Zendesk Freshdesk Instabug Preferred Patron i-Sight NABD System Marker.io Katabat eCasework