1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Customer Experience Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 Cloud-Based 1.2.3 On-Premise 1.3 Market by Application 1.3.1 Global Customer Experience Management Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 BFSI 1.3.3 Retail 1.3.4 Healthcare 1.3.5 IT & Telecom 1.3.6 Manufacturing 1.3.7 Government 1.3.8 Energy & Utilities 1.3.9 Others 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Customer Experience Management Market Perspective (2017-2028) 2.2 Customer Experience Management Growth Trends by Region 2.2.1 Customer Experience Management Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 Customer Experience Management Historic Market Size by Region (2017-2022) 2.2.3 Customer Experience Management Forecasted Market Size by Region (2023-2028) 2.3 Customer Experience Management Market Dynamics 2.3.1 Customer Experience Management Industry Trends 2.3.2 Customer Experience Management Market Drivers 2.3.3 Customer Experience Management Market Challenges 2.3.4 Customer Experience Management Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Customer Experience Management Players by Revenue 3.1.1 Global Top Customer Experience Management Players by Revenue (2017-2022) 3.1.2 Global Customer Experience Management Revenue Market Share by Players (2017-2022) 3.2 Global Customer Experience Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by Customer Experience Management Revenue 3.4 Global Customer Experience Management Market Concentration Ratio 3.4.1 Global Customer Experience Management Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Customer Experience Management Revenue in 2021 3.5 Customer Experience Management Key Players Head office and Area Served 3.6 Key Players Customer Experience Management Product Solution and Service 3.7 Date of Enter into Customer Experience Management Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Customer Experience Management Breakdown Data by Type 4.1 Global Customer Experience Management Historic Market Size by Type (2017-2022) 4.2 Global Customer Experience Management Forecasted Market Size by Type (2023-2028) 5 Customer Experience Management Breakdown Data by Application 5.1 Global Customer Experience Management Historic Market Size by Application (2017-2022) 5.2 Global Customer Experience Management Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America Customer Experience Management Market Size (2017-2028) 6.2 North America Customer Experience Management Market Size by Country (2017-2022) 6.3 North America Customer Experience Management Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe Customer Experience Management Market Size (2017-2028) 7.2 Europe Customer Experience Management Market Size by Country (2017-2022) 7.3 Europe Customer Experience Management Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific Customer Experience Management Market Size (2017-2028) 8.2 Asia-Pacific Customer Experience Management Market Size by Country (2017-2022) 8.3 Asia-Pacific Customer Experience Management Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America Customer Experience Management Market Size (2017-2028) 9.2 Latin America Customer Experience Management Market Size by Country (2017-2022) 9.3 Latin America Customer Experience Management Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Customer Experience Management Market Size (2017-2028) 10.2 Middle East & Africa Customer Experience Management Market Size by Country (2017-2022) 10.3 Middle East & Africa Customer Experience Management Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Adobe Systems 11.1.1 Adobe Systems Company Detail 11.1.2 Adobe Systems Business Overview 11.1.3 Adobe Systems Customer Experience Management Introduction 11.1.4 Adobe Systems Revenue in Customer Experience Management Business (2017-2022) 11.1.5 Adobe Systems Recent Development 11.2 Nice Systems 11.2.1 Nice Systems Company Detail 11.2.2 Nice Systems Business Overview 11.2.3 Nice Systems Customer Experience Management Introduction 11.2.4 Nice Systems Revenue in Customer Experience Management Business (2017-2022) 11.2.5 Nice Systems Recent Development 11.3 SAP SE 11.3.1 SAP SE Company Detail 11.3.2 SAP SE Business Overview 11.3.3 SAP SE Customer Experience Management Introduction 11.3.4 SAP SE Revenue in Customer Experience Management Business (2017-2022) 11.3.5 SAP SE Recent Development 11.4 Oracle 11.4.1 Oracle Company Detail 11.4.2 Oracle Business Overview 11.4.3 Oracle Customer Experience Management Introduction 11.4.4 Oracle Revenue in Customer Experience Management Business (2017-2022) 11.4.5 Oracle Recent Development 11.5 Sitecore 11.5.1 Sitecore Company Detail 11.5.2 Sitecore Business Overview 11.5.3 Sitecore Customer Experience Management Introduction 11.5.4 Sitecore Revenue in Customer Experience Management Business (2017-2022) 11.5.5 Sitecore Recent Development 11.6 IBM 11.6.1 IBM Company Detail 11.6.2 IBM Business Overview 11.6.3 IBM Customer Experience Management Introduction 11.6.4 IBM Revenue in Customer Experience Management Business (2017-2022) 11.6.5 IBM Recent Development 11.7 Medallia 11.7.1 Medallia Company Detail 11.7.2 Medallia Business Overview 11.7.3 Medallia Customer Experience Management Introduction 11.7.4 Medallia Revenue in Customer Experience Management Business (2017-2022) 11.7.5 Medallia Recent Development 11.8 Opentext 11.8.1 Opentext Company Detail 11.8.2 Opentext Business Overview 11.8.3 Opentext Customer Experience Management Introduction 11.8.4 Opentext Revenue in Customer Experience Management Business (2017-2022) 11.8.5 Opentext Recent Development 11.9 Verint Systems 11.9.1 Verint Systems Company Detail 11.9.2 Verint Systems Business Overview 11.9.3 Verint Systems Customer Experience Management Introduction 11.9.4 Verint Systems Revenue in Customer Experience Management Business (2017-2022) 11.9.5 Verint Systems Recent Development 11.10 Maritzcx 11.10.1 Maritzcx Company Detail 11.10.2 Maritzcx Business Overview 11.10.3 Maritzcx Customer Experience Management Introduction 11.10.4 Maritzcx Revenue in Customer Experience Management Business (2017-2022) 11.10.5 Maritzcx Recent Development 11.11 Tech Mahindra 11.11.1 Tech Mahindra Company Detail 11.11.2 Tech Mahindra Business Overview 11.11.3 Tech Mahindra Customer Experience Management Introduction 11.11.4 Tech Mahindra Revenue in Customer Experience Management Business (2017-2022) 11.11.5 Tech Mahindra Recent Development 11.12 SAS Institute 11.12.1 SAS Institute Company Detail 11.12.2 SAS Institute Business Overview 11.12.3 SAS Institute Customer Experience Management Introduction 11.12.4 SAS Institute Revenue in Customer Experience Management Business (2017-2022) 11.12.5 SAS Institute Recent Development 11.13 Avaya 11.13.1 Avaya Company Detail 11.13.2 Avaya Business Overview 11.13.3 Avaya Customer Experience Management Introduction 11.13.4 Avaya Revenue in Customer Experience Management Business (2017-2022) 11.13.5 Avaya Recent Development 11.14 Clarabridge 11.14.1 Clarabridge Company Detail 11.14.2 Clarabridge Business Overview 11.14.3 Clarabridge Customer Experience Management Introduction 11.14.4 Clarabridge Revenue in Customer Experience Management Business (2017-2022) 11.14.5 Clarabridge Recent Development 11.15 Zendesk 11.15.1 Zendesk Company Detail 11.15.2 Zendesk Business Overview 11.15.3 Zendesk Customer Experience Management Introduction 11.15.4 Zendesk Revenue in Customer Experience Management Business (2017-2022) 11.15.5 Zendesk Recent Development 11.16 InMoment 11.16.1 InMoment Company Detail 11.16.2 InMoment Business Overview 11.16.3 InMoment Customer Experience Management Introduction 11.16.4 InMoment Revenue in Customer Experience Management Business (2017-2022) 11.16.5 InMoment Recent Development 11.17 Ignite 11.17.1 Ignite Company Detail 11.17.2 Ignite Business Overview 11.17.3 Ignite Customer Experience Management Introduction 11.17.4 Ignite Revenue in Customer Experience Management Business (2017-2022) 11.17.5 Ignite Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Customer Experience Management Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of Cloud-Based Table 3. Key Players of On-Premise Table 4. Global Customer Experience Management Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global Customer Experience Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global Customer Experience Management Market Size by Region (2017-2022) & (US$ Million) Table 7. Global Customer Experience Management Market Share by Region (2017-2022) Table 8. Global Customer Experience Management Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global Customer Experience Management Market Share by Region (2023-2028) Table 10. Customer Experience Management Market Trends Table 11. Customer Experience Management Market Drivers Table 12. Customer Experience Management Market Challenges Table 13. Customer Experience Management Market Restraints Table 14. Global Customer Experience Management Revenue by Players (2017-2022) & (US$ Million) Table 15. Global Customer Experience Management Market Share by Players (2017-2022) Table 16. Global Top Customer Experience Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2021) Table 17. Ranking of Global Top Customer Experience Management Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by Customer Experience Management Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Customer Experience Management Product Solution and Service Table 21. Date of Enter into Customer Experience Management Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Customer Experience Management Market Size by Type (2017-2022) & (US$ Million) Table 24. Global Customer Experience Management Revenue Market Share by Type (2017-2022) Table 25. Global Customer Experience Management Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global Customer Experience Management Revenue Market Share by Type (2023-2028) Table 27. Global Customer Experience Management Market Size by Application (2017-2022) & (US$ Million) Table 28. Global Customer Experience Management Revenue Market Share by Application (2017-2022) Table 29. Global Customer Experience Management Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global Customer Experience Management Revenue Market Share by Application (2023-2028) Table 31. North America Customer Experience Management Market Size by Country (2017-2022) & (US$ Million) Table 32. North America Customer Experience Management Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe Customer Experience Management Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe Customer Experience Management Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific Customer Experience Management Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific Customer Experience Management Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America Customer Experience Management Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America Customer Experience Management Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa Customer Experience Management Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa Customer Experience Management Market Size by Country (2023-2028) & (US$ Million) Table 41. Adobe Systems Company Detail Table 42. Adobe Systems Business Overview Table 43. Adobe Systems Customer Experience Management Product Table 44. Adobe Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 45. Adobe Systems Recent Development Table 46. Nice Systems Company Detail Table 47. Nice Systems Business Overview Table 48. Nice Systems Customer Experience Management Product Table 49. Nice Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 50. Nice Systems Recent Development Table 51. SAP SE Company Detail Table 52. SAP SE Business Overview Table 53. SAP SE Customer Experience Management Product Table 54. SAP SE Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 55. SAP SE Recent Development Table 56. Oracle Company Detail Table 57. Oracle Business Overview Table 58. Oracle Customer Experience Management Product Table 59. Oracle Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 60. Oracle Recent Development Table 61. Sitecore Company Detail Table 62. Sitecore Business Overview Table 63. Sitecore Customer Experience Management Product Table 64. Sitecore Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 65. Sitecore Recent Development Table 66. IBM Company Detail Table 67. IBM Business Overview Table 68. IBM Customer Experience Management Product Table 69. IBM Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 70. IBM Recent Development Table 71. Medallia Company Detail Table 72. Medallia Business Overview Table 73. Medallia Customer Experience Management Product Table 74. Medallia Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 75. Medallia Recent Development Table 76. Opentext Company Detail Table 77. Opentext Business Overview Table 78. Opentext Customer Experience Management Product Table 79. Opentext Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 80. Opentext Recent Development Table 81. Verint Systems Company Detail Table 82. Verint Systems Business Overview Table 83. Verint Systems Customer Experience Management Product Table 84. Verint Systems Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 85. Verint Systems Recent Development Table 86. Maritzcx Company Detail Table 87. Maritzcx Business Overview Table 88. Maritzcx Customer Experience Management Product Table 89. Maritzcx Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 90. Maritzcx Recent Development Table 91. Tech Mahindra Company Detail Table 92. Tech Mahindra Business Overview Table 93. Tech Mahindra Customer Experience ManagementProduct Table 94. Tech Mahindra Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 95. Tech Mahindra Recent Development Table 96. SAS Institute Company Detail Table 97. SAS Institute Business Overview Table 98. SAS Institute Customer Experience ManagementProduct Table 99. SAS Institute Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 100. SAS Institute Recent Development Table 101. Avaya Company Detail Table 102. Avaya Business Overview Table 103. Avaya Customer Experience ManagementProduct Table 104. Avaya Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 105. Avaya Recent Development Table 106. Clarabridge Company Detail Table 107. Clarabridge Business Overview Table 108. Clarabridge Customer Experience ManagementProduct Table 109. Clarabridge Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 110. Clarabridge Recent Development Table 111. Zendesk Company Detail Table 112. Zendesk Business Overview Table 113. Zendesk Customer Experience ManagementProduct Table 114. Zendesk Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 115. Zendesk Recent Development Table 116. InMoment Company Detail Table 117. InMoment Business Overview Table 118. InMoment Customer Experience ManagementProduct Table 119. InMoment Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 120. InMoment Recent Development Table 121. Ignite Company Detail Table 122. Ignite Business Overview Table 123. Ignite Customer Experience ManagementProduct Table 124. Ignite Revenue in Customer Experience Management Business (2017-2022) & (US$ Million) Table 125. Ignite Recent Development Table 126. Research Programs/Design for This Report Table 127. Key Data Information from Secondary Sources Table 128. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Experience Management Market Share by Type: 2021 VS 2028 Figure 2. Cloud-Based Features Figure 3. On-Premise Features Figure 4. Global Customer Experience Management Market Share by Application in 2021 & 2028 Figure 5. BFSI Case Studies Figure 6. Retail Case Studies Figure 7. Healthcare Case Studies Figure 8. IT & Telecom Case Studies Figure 9. Manufacturing Case Studies Figure 10. Government Case Studies Figure 11. Energy & Utilities Case Studies Figure 12. Others Case Studies Figure 13. Customer Experience Management Report Years Considered Figure 14. Global Customer Experience Management Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 15. Global Customer Experience Management Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 16. Global Customer Experience Management Market Share by Region: 2021 VS 2028 Figure 17. Global Customer Experience Management Market Share by Players in 2021 Figure 18. Global Top Customer Experience Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2021) Figure 19. The Top 10 and 5 Players Market Share by Customer Experience Management Revenue in 2021 Figure 20. North America Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 21. North America Customer Experience Management Market Share by Country (2017-2028) Figure 22. United States Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Canada Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Europe Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Europe Customer Experience Management Market Share by Country (2017-2028) Figure 26. Germany Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. France Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. U.K. Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Italy Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Russia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Nordic Countries Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. Asia-Pacific Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. Asia-Pacific Customer Experience Management Market Share by Region (2017-2028) Figure 34. China Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Japan Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. South Korea Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. Southeast Asia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. India Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Australia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. Latin America Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 41. Latin America Customer Experience Management Market Share by Country (2017-2028) Figure 42. Mexico Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Brazil Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 44. Middle East & Africa Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 45. Middle East & Africa Customer Experience Management Market Share by Country (2017-2028) Figure 46. Turkey Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 47. Saudi Arabia Customer Experience Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 48. Adobe Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 49. Nice Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 50. SAP SE Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 51. Oracle Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 52. Sitecore Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 53. IBM Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 54. Medallia Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 55. Opentext Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 56. Verint Systems Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 57. Maritzcx Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 58. Tech Mahindra Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 59. SAS Institute Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 60. Avaya Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 61. Clarabridge Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 62. Zendesk Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 63. InMoment Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 64. Ignite Revenue Growth Rate in Customer Experience Management Business (2017-2022) Figure 65. Bottom-up and Top-down Approaches for This Report Figure 66. Data Triangulation Figure 67. Key Executives Interviewed

Adobe Systems Nice Systems SAP SE Oracle Sitecore IBM Medallia Opentext Verint Systems Maritzcx Tech Mahindra SAS Institute Avaya Clarabridge Zendesk InMoment Ignite