Table of Contents Chapter 1 Call Center as a Service Market Overview 1.1 Call Center as a Service Definition 1.2 Global Call Center as a Service Market Size Status and Outlook (2015-2030) 1.3 Global Call Center as a Service Market Size Comparison by Region (2015-2030) 1.4 Global Call Center as a Service Market Size Comparison by Type (2015-2030) 1.5 Global Call Center as a Service Market Size Comparison by Application (2015-2030) 1.6 Global Call Center as a Service Market Size Comparison by Sales Channel (2015-2030) 1.7 Call Center as a Service Market Dynamics (COVID-19 Impacts) 1.7.1 Market Drivers/Opportunities 1.7.2 Market Challenges/Risks 1.7.3 Market News (Mergers/Acquisitions/Expansion) 1.7.4 COVID-19 Impacts on Current Market 1.7.5 Post-Strategies of COVID-19 Outbreak Chapter 2 Call Center as a Service Market Segment Analysis by Player 2.1 Global Call Center as a Service Sales and Market Share by Player (2018-2020) 2.2 Global Call Center as a Service Revenue and Market Share by Player (2018-2020) 2.3 Global Call Center as a Service Average Price by Player (2018-2020) 2.4 Players Competition Situation & Trends 2.5 Conclusion of Segment by Player Chapter 3 Call Center as a Service Market Segment Analysis by Type 3.1 Global Call Center as a Service Market by Type 3.1.1 Outbound Services 3.1.2 Inbound Services 3.2 Global Call Center as a Service Sales and Market Share by Type (2015-2020) 3.3 Global Call Center as a Service Revenue and Market Share by Type (2015-2020) 3.4 Global Call Center as a Service Average Price by Type (2015-2020) 3.5 Leading Players of Call Center as a Service by Type in 2020 3.6 Conclusion of Segment by Type Chapter 4 Call Center as a Service Market Segment Analysis by Application 4.1 Global Call Center as a Service Market by Application 4.1.1 Telecom & IT 4.1.2 BFSI 4.1.3 Healthcare & Life Sciences 4.1.4 Government & Public 4.1.5 Retail & Consumer Goods 4.2 Global Call Center as a Service Revenue and Market Share by Application (2015-2020) 4.3 Leading Consumers of Call Center as a Service by Application in 2020 4.4 Conclusion of Segment by Application Chapter 5 Call Center as a Service Market Segment Analysis by Sales Channel 5.1 Global Call Center as a Service Market by Sales Channel 5.1.1 Direct Channel 5.1.2 Distribution Channel 5.2 Global Call Center as a Service Revenue and Market Share by Sales Channel (2015-2020) 5.3 Leading Distributors/Dealers of Call Center as a Service by Sales Channel in 2020 5.4 Conclusion of Segment by Sales Channel Chapter 6 Call Center as a Service Market Segment Analysis by Region 6.1 Global Call Center as a Service Market Size and CAGR by Region (2015-2030) 6.2 Global Call Center as a Service Sales and Market Share by Region (2015-2020) 6.3 Global Call Center as a Service Revenue and Market Share by Region (2015-2020) 6.4 North America 6.4.1 North America Market by Country 6.4.2 North America Call Center as a Service Market Share by Type 6.4.3 North America Call Center as a Service Market Share by Application 6.4.4 United States 6.4.5 Canada 6.4.6 Mexico 6.5 Europe 6.5.1 Europe Market by Country 6.5.2 Europe Call Center as a Service Market Share by Type 6.5.3 Europe Call Center as a Service Market Share by Application 6.5.4 Germany 6.5.5 UK 6.5.6 France 6.5.7 Italy 6.5.8 Russia 6.5.9 Spain 6.6 Asia-Pacific 6.6.1 Asia-Pacific Market by Country 6.6.2 Asia-Pacific Call Center as a Service Market Share by Type 6.6.3 Asia-Pacific Call Center as a Service Market Share by Application 6.6.4 China 6.6.5 Japan 6.6.6 Korea 6.6.7 India 6.6.8 Southeast Asia 6.6.9 Australia 6.7 South America 6.7.1 South America Market by Country 6.7.2 South America Call Center as a Service Market Share by Type 6.7.3 South America Call Center as a Service Market Share by Application 6.7.4 Brazil 6.7.5 Argentina 6.7.6 Colombia 6.8 Middle East & Africa 6.8.1 Middle East & Africa Market by Country 6.8.2 Middle East & Africa Call Center as a Service Market Share by Type 6.8.3 Middle East & Africa Call Center as a Service Market Share by Application 6.8.4 UAE 6.8.5 Saudi Arabia 6.8.6 South Africa 6.9 Conclusion of Segment by Region Chapter 7 Profile of Leading Call Center as a Service Players 7.1 Teleperformance 7.1.1 Company Snapshot 7.1.2 Product/Service Offered 7.1.3 Business Performance (Sales, Price, Revenue, Gross Margin and Market Share) 7.1.4 COVID-19 Impact on Teleperformance 7.2 Alorica 7.3 Convergys 7.4 Atento 7.5 Sykes Enterprises 7.6 Arvato 7.7 Serco Group 7.8 Acticall (Sitel) 7.9 Transcom 7.10 TeleTech 7.11 Concentrix (SYNNEX) 7.12 HKT Teleservices 7.13 Comdata Group 7.14 West Corporation 7.15 Bertelsmann 7.16 Hinduja Global Solutions 7.17 StarTek 7.18 TTEC Holdings 7.19 Xerox Corporation Chapter 8 Upstream and Downstream Analysis of Call Center as a Service 8.1 Industrial Chain of Call Center as a Service 8.2 Upstream of Call Center as a Service 8.2.1 Raw Materials 8.2.2 Labor Cost 8.2.3 Manufacturing Expenses 8.2.4 Manufacturing Cost Structure 8.2.5 Manufacturing Process 8.3 Downstream of Call Center as a Service 8.3.1 Leading Distributors/Dealers of Call Center as a Service 8.3.2 Leading Consumers of Call Center as a Service Chapter 9 Development Trend of Call Center as a Service (2021-2030) 9.1 Global Call Center as a Service Market Size (Sales and Revenue) Forecast (2021-2030) 9.2 Global Call Center as a Service Market Size and CAGR Forecast by Region (2021-2030) 9.3 Global Call Center as a Service Market Size and CAGR Forecast by Type (2021-2030) 9.4 Global Call Center as a Service Market Size and CAGR Forecast by Application (2021-2030) 9.5 Global Call Center as a Service Market Size and CAGR Forecast by Sales Channel (2021-2030) Chapter 10 Appendix 10.1 Research Methodology 10.2 Data Sources 10.3 Disclaimer 10.4 Analysts Certification

List of Tables and Figures Figure Call Center as a Service Example Figure Global Call Center as a Service Revenue (Million $) Status and Outlook (2015-2030) Figure Global Call Center as a Service Revenue (Million $) Comparison by Region (2015-2030) Figure Global Call Center as a Service Revenue (Million $) Comparison by Type (2015-2030) Figure Global Call Center as a Service Revenue (Million $) Comparison by Application (2015-2030) Figure Global Call Center as a Service Revenue (Million $) Comparison by Sales Channel (2015-2030) Table Global Call Center as a Service Sales by Player (2018-2020) Table Global Call Center as a Service Sales Market Share by Player (2018-2020) Figure Global Call Center as a Service Sales Market Share by Player in 2020 Table Global Call Center as a Service Revenue (Million $) by Player (2018-2020) Table Global Call Center as a Service Revenue Market Share by Player (2018-2020) Figure Global Call Center as a Service Revenue Market Share by Player in 2020 Table Global Call Center as a Service Average Price by Player (2018-2020) Figure Global Call Center as a Service Average Price by Player in 2020 Figure Global Call Center as a Service Players Competition Situation – Top 5 Players’ Revenue Market Share in 2018 Figure Global Call Center as a Service Players Competition Trends – Top 5 Players’ Revenue Market Share in 2020 Figure Example of Outbound Services Figure Global Outbound Services Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Inbound Services Figure Global Inbound Services Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center as a Service Sales by Type (2015-2020) Table Global Call Center as a Service Sales Market Share by Type (2015-2020) Figure Global Call Center as a Service Sales Market Share by Type in 2020 Table Global Call Center as a Service Revenue (Million $) by Type (2015-2020) Table Global Call Center as a Service Revenue Market Share by Type (2015-2020) Figure Global Call Center as a Service Revenue Market Share by Type in 2020 Table Global Call Center as a Service Average Price by Type (2015-2020) Figure Global Call Center as a Service Average Price by Type in 2020 Table Leading Players of Call Center as a Service by Type in 2020 Figure Example of Telecom & IT Figure Global Call Center as a Service for Telecom & IT Revenue (Million $) and Growth Rate (2015-2020) Figure Example of BFSI Figure Global Call Center as a Service for BFSI Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Healthcare & Life Sciences Figure Global Call Center as a Service for Healthcare & Life Sciences Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Government & Public Figure Global Call Center as a Service for Government & Public Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Retail & Consumer Goods Figure Global Call Center as a Service for Retail & Consumer Goods Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center as a Service Sales by Application (2015-2020) Table Global Call Center as a Service Sales Market Share by Application (2015-2020) Figure Global Call Center as a Service Sales Market Share by Application in 2020 Table Leading Consumers of Call Center as a Service by Application in 2020 Figure Example of Direct Channel Figure Global Call Center as a Service for Direct Channel Revenue (Million $) and Growth Rate (2015-2020) Figure Example of Distribution Channel Figure Global Call Center as a Service for Distribution Channel Revenue (Million $) and Growth Rate (2015-2020) Table Global Call Center as a Service Revenue by Sales Channel (2015-2020) Table Global Call Center as a Service Revenue Market Share by Sales Channel (2015-2020) Figure Global Call Center as a Service Revenue Market Share by Sales Channel in 2020 Table Leading Distributors/Dealers of Call Center as a Service by Sales Channel in 2020 Table Global Call Center as a Service Market Size and CAGR by Region (2015-2030) Table Global Call Center as a Service Sales by Region (2015-2020) Table Global Call Center as a Service Sales Market Share by Region (2015-2020) Figure Global Call Center as a Service Sales Market Share by Region in 2020 Table Global Call Center as a Service Revenue (Million $) by Region (2015-2020) Table Global Call Center as a Service Revenue Market Share by Region (2015-2020) Figure Global Call Center as a Service Revenue Market Share by Region in 2020 Table North America Call Center as a Service Sales by Country (2015-2020) Figure North America Call Center as a Service Sales Market Share by Country (2015-2020) Table North America Call Center as a Service Revenue by Country (2015-2020) Figure North America Call Center as a Service Revenue Market Share by Country (2015-2020) Figure North America Call Center as a Service Market Share by Type in 2020 Figure North America Call Center as a Service Market Share by Application in 2020 Figure United States Call Center as a Service Sales and Growth Rate (2015-2020) Figure United States Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Canada Call Center as a Service Sales and Growth Rate (2015-2020) Figure Canada Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Mexico Call Center as a Service Sales and Growth Rate (2015-2020) Figure Mexico Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Table Europe Call Center as a Service Sales by Country (2015-2020) Figure Europe Call Center as a Service Sales Market Share by Country (2015-2020) Table Europe Call Center as a Service Revenue by Country (2015-2020) Figure Europe Call Center as a Service Revenue Market Share by Country (2015-2020) Figure Europe Call Center as a Service Market Share by Type in 2020 Figure Europe Call Center as a Service Market Share by Application in 2020 Figure Germany Call Center as a Service Sales and Growth Rate (2015-2020) Figure Germany Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure UK Call Center as a Service Sales and Growth Rate (2015-2020) Figure UK Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure France Call Center as a Service Sales and Growth Rate (2015-2020) Figure France Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Italy Call Center as a Service Sales and Growth Rate (2015-2020) Figure Italy Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Russia Call Center as a Service Sales and Growth Rate (2015-2020) Figure Russia Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Spain Call Center as a Service Sales and Growth Rate (2015-2020) Figure Spain Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Table Asia-Pacific Call Center as a Service Sales by Country (2015-2020) Figure Asia-Pacific Call Center as a Service Sales Market Share by Country (2015-2020) Table Asia-Pacific Call Center as a Service Revenue by Country (2015-2020) Figure Asia-Pacific Call Center as a Service Revenue Market Share by Country (2015-2020) Figure Asia-Pacific Call Center as a Service Market Share by Type in 2020 Figure Asia-Pacific Call Center as a Service Market Share by Application in 2020 Figure China Call Center as a Service Sales and Growth Rate (2015-2020) Figure China Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Japan Call Center as a Service Sales and Growth Rate (2015-2020) Figure Japan Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Korea Call Center as a Service Sales and Growth Rate (2015-2020) Figure Korea Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure India Call Center as a Service Sales and Growth Rate (2015-2020) Figure India Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Southeast Asia Call Center as a Service Sales and Growth Rate (2015-2020) Figure Southeast Asia Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Australia Call Center as a Service Sales and Growth Rate (2015-2020) Figure Australia Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Table South America Call Center as a Service Sales by Country (2015-2020) Figure South America Call Center as a Service Sales Market Share by Country (2015-2020) Table South America Call Center as a Service Revenue by Country (2015-2020) Figure South America Call Center as a Service Revenue Market Share by Country (2015-2020) Figure South America Call Center as a Service Market Share by Type in 2020 Figure South America Call Center as a Service Market Share by Application in 2020 Figure Brazil Call Center as a Service Sales and Growth Rate (2015-2020) Figure Brazil Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Argentina Call Center as a Service Sales and Growth Rate (2015-2020) Figure Argentina Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Colombia Call Center as a Service Sales and Growth Rate (2015-2020) Figure Colombia Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Table Middle East & Africa Call Center as a Service Sales by Country (2015-2020) Figure Middle East & Africa Call Center as a Service Sales Market Share by Country (2015-2020) Table Middle East & Africa Call Center as a Service Revenue by Country (2015-2020) Figure Middle East & Africa Call Center as a Service Revenue Market Share by Country (2015-2020) Figure Middle East & Africa Call Center as a Service Market Share by Type in 2020 Figure Middle East & Africa Call Center as a Service Market Share by Application in 2020 Figure UAE Call Center as a Service Sales and Growth Rate (2015-2020) Figure UAE Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure Saudi Arabia Call Center as a Service Sales and Growth Rate (2015-2020) Figure Saudi Arabia Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Figure South Africa Call Center as a Service Sales and Growth Rate (2015-2020) Figure South Africa Call Center as a Service Revenue (Million $) and Growth Rate (2015-2020) Table Company Snapshot of Teleperformance Table Call Center as a Service Introduction of Teleperformance Table Call Center as a Service Sales, Price, Revenue, Gross Margin and Market Share of Teleperformance (2018-2020) Table Industrial Chain of Call Center as a Service Table Manufacturing Cost Structure of Call Center as a Service Table General Manufacturing Process of Call Center as a Service Table Leading Distributors/Dealers of Call Center as a Service Table Leading Consumers of Call Center as a Service Figure Global Call Center as a Service Sales and Growth Rate Forecast (2021-2030) Figure Global Call Center as a Service Revenue and Growth Rate Forecast (2021-2030) Table Global Call Center as a Service Market Size and CAGR Forecast by Region (2021-2030) Table Global Call Center as a Service Market Size and CAGR Forecast by Type (2021-2030) Table Global Call Center as a Service Market Size and CAGR Forecast by Application (2021-2030) Table Global Call Center as a Service Market Size and CAGR Forecast by Sales Channel (2021-2030)

Leading players of Call Center as a Service including: Teleperformance Alorica Convergys Atento Sykes Enterprises Arvato Serco Group Acticall (Sitel) Transcom TeleTech Concentrix (SYNNEX) HKT Teleservices Comdata Group West Corporation Bertelsmann Hinduja Global Solutions StarTek TTEC Holdings Xerox Corporation