1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Service Mapping Market Size Growth Rate by Type: 2016 VS 2021 VS 2027 1.2.2 Cloud-Based 1.2.3 On-Premise 1.3 Market by Application 1.3.1 Global Service Mapping Market Share by Application: 2016 VS 2021 VS 2027 1.3.2 Large Enterprises 1.3.3 Small and Medium-sized Enterprises (SMEs) 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Service Mapping Market Perspective (2016-2027) 2.2 Service Mapping Growth Trends by Regions 2.2.1 Service Mapping Market Size by Regions: 2016 VS 2021 VS 2027 2.2.2 Service Mapping Historic Market Share by Regions (2016-2021) 2.2.3 Service Mapping Forecasted Market Size by Regions (2022-2027) 2.3 Service Mapping Industry Dynamic 2.3.1 Service Mapping Market Trends 2.3.2 Service Mapping Market Drivers 2.3.3 Service Mapping Market Challenges 2.3.4 Service Mapping Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Service Mapping Players by Revenue 3.1.1 Global Top Service Mapping Players by Revenue (2016-2021) 3.1.2 Global Service Mapping Revenue Market Share by Players (2016-2021) 3.2 Global Service Mapping Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Service Mapping Revenue 3.4 Global Service Mapping Market Concentration Ratio 3.4.1 Global Service Mapping Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Service Mapping Revenue in 2020 3.5 Service Mapping Key Players Head office and Area Served 3.6 Key Players Service Mapping Product Solution and Service 3.7 Date of Enter into Service Mapping Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Service Mapping Breakdown Data by Type 4.1 Global Service Mapping Historic Market Size by Type (2016-2021) 4.2 Global Service Mapping Forecasted Market Size by Type (2022-2027) 5 Service Mapping Breakdown Data by Application 5.1 Global Service Mapping Historic Market Size by Application (2016-2021) 5.2 Global Service Mapping Forecasted Market Size by Application (2022-2027) 6 North America 6.1 North America Service Mapping Market Size (2016-2027) 6.2 North America Service Mapping Market Size by Type 6.2.1 North America Service Mapping Market Size by Type (2016-2021) 6.2.2 North America Service Mapping Market Size by Type (2022-2027) 6.2.3 North America Service Mapping Market Size by Type (2016-2027) 6.3 North America Service Mapping Market Size by Application 6.3.1 North America Service Mapping Market Size by Application (2016-2021) 6.3.2 North America Service Mapping Market Size by Application (2022-2027) 6.3.3 North America Service Mapping Market Size by Application (2016-2027) 6.4 North America Service Mapping Market Size by Country 6.4.1 North America Service Mapping Market Size by Country (2016-2021) 6.4.2 North America Service Mapping Market Size by Country (2022-2027) 6.4.3 United States 6.4.4 Canada 7 Europe 7.1 Europe Service Mapping Market Size (2016-2027) 7.2 Europe Service Mapping Market Size by Type 7.2.1 Europe Service Mapping Market Size by Type (2016-2021) 7.2.2 Europe Service Mapping Market Size by Type (2022-2027) 7.2.3 Europe Service Mapping Market Size by Type (2016-2027) 7.3 Europe Service Mapping Market Size by Application 7.3.1 Europe Service Mapping Market Size by Application (2016-2021) 7.3.2 Europe Service Mapping Market Size by Application (2022-2027) 7.3.3 Europe Service Mapping Market Size by Application (2016-2027) 7.4 Europe Service Mapping Market Size by Country 7.4.1 Europe Service Mapping Market Size by Country (2016-2021) 7.4.2 Europe Service Mapping Market Size by Country (2022-2027) 7.4.3 Germany 7.4.4 France 7.4.5 U.K. 7.4.6 Italy 7.4.7 Russia 7.4.8 Nordic 8 Asia-Pacific 8.1 Asia-Pacific Service Mapping Market Size (2016-2027) 8.2 Asia-Pacific Service Mapping Market Size by Type 8.2.1 Asia-Pacific Service Mapping Market Size by Type (2016-2021) 8.2.2 Asia-Pacific Service Mapping Market Size by Type (2022-2027) 8.2.3 Asia-Pacific Service Mapping Market Size by Type (2016-2027) 8.3 Asia-Pacific Service Mapping Market Size by Application 8.3.1 Asia-Pacific Service Mapping Market Size by Application (2016-2021) 8.3.2 Asia-Pacific Service Mapping Market Size by Application (2022-2027) 8.3.3 Asia-Pacific Service Mapping Market Size by Application (2016-2027) 8.4 Asia-Pacific Service Mapping Market Size by Region 8.4.1 Asia-Pacific Service Mapping Market Size by Region (2016-2021) 8.4.2 Asia-Pacific Service Mapping Market Size by Region (2022-2027) 8.4.3 China 8.4.4 Japan 8.4.5 South Korea 8.4.6 Southeast Asia 8.4.7 India 8.4.8 Australia 9 Latin America 9.1 Latin America Service Mapping Market Size (2016-2027) 9.2 Latin America Service Mapping Market Size by Type 9.2.1 Latin America Service Mapping Market Size by Type (2016-2021) 9.2.2 Latin America Service Mapping Market Size by Type (2022-2027) 9.2.3 Latin America Service Mapping Market Size by Type (2016-2027) 9.3 Latin America Service Mapping Market Size by Application 9.3.1 Latin America Service Mapping Market Size by Application (2016-2021) 9.3.2 Latin America Service Mapping Market Size by Application (2022-2027) 9.3.3 Latin America Service Mapping Market Size by Application (2016-2027) 9.4 Latin America Service Mapping Market Size by Country 9.4.1 Latin America Service Mapping Market Size by Country (2016-2021) 9.4.2 Latin America Service Mapping Market Size by Country (2022-2027) 9.4.3 Mexico 9.4.4 Brazil 10 Middle East & Africa 10.1 Middle East & Africa Service Mapping Market Size (2016-2027) 10.2 Middle East & Africa Service Mapping Market Size by Type 10.2.1 Middle East & Africa Service Mapping Market Size by Type (2016-2021) 10.2.2 Middle East & Africa Service Mapping Market Size by Type (2022-2027) 10.2.3 Middle East & Africa Service Mapping Market Size by Type (2016-2027) 10.3 Middle East & Africa Service Mapping Market Size by Application 10.3.1 Middle East & Africa Service Mapping Market Size by Application (2016-2021) 10.3.2 Middle East & Africa Service Mapping Market Size by Application (2022-2027) 10.3.3 Middle East & Africa Service Mapping Market Size by Application (2016-2027) 10.4 Middle East & Africa Service Mapping Market Size by Country 10.4.1 Middle East & Africa Service Mapping Market Size by Country (2016-2021) 10.4.2 Middle East & Africa Service Mapping Market Size by Country (2022-2027) 10.4.3 Turkey 10.4.4 Saudi Arabia 10.4.5 UAE 11 Key Players Profiles 11.1 ServiceNow 11.1.1 ServiceNow Company Details 11.1.2 ServiceNow Business Overview 11.1.3 ServiceNow Service Mapping Introduction 11.1.4 ServiceNow Revenue in Service Mapping Business (2016-2021) 11.1.5 ServiceNow Recent Development 11.2 Axios Systems 11.2.1 Axios Systems Company Details 11.2.2 Axios Systems Business Overview 11.2.3 Axios Systems Service Mapping Introduction 11.2.4 Axios Systems Revenue in Service Mapping Business (2016-2021) 11.2.5 Axios Systems Recent Development 11.3 iQuate 11.3.1 iQuate Company Details 11.3.2 iQuate Business Overview 11.3.3 iQuate Service Mapping Introduction 11.3.4 iQuate Revenue in Service Mapping Business (2016-2021) 11.3.5 iQuate Recent Development 11.4 Instana 11.4.1 Instana Company Details 11.4.2 Instana Business Overview 11.4.3 Instana Service Mapping Introduction 11.4.4 Instana Revenue in Service Mapping Business (2016-2021) 11.4.5 Instana Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Service Mapping Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027 Table 2. Key Players of Cloud-Based Table 3. Key Players of On-Premise Table 4. Global Service Mapping Market Size Growth by Application (US$ Million): 2016 VS 2021 VS 2027 Table 5. Global Service Mapping Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027 Table 6. Global Service Mapping Market Size by Regions (2016-2021) & (US$ Million) Table 7. Global Service Mapping Market Share by Regions (2016-2021) Table 8. Global Service Mapping Forecasted Market Size by Regions (2022-2027) & (US$ Million) Table 9. Global Service Mapping Market Share by Regions (2022-2027) Table 10. Service Mapping Market Trends Table 11. Service Mapping Market Drivers Table 12. Service Mapping Market Challenges Table 13. Service Mapping Market Restraints Table 14. Global Service Mapping Revenue by Players (2016-2021) & (US$ Million) Table 15. Global Service Mapping Market Share by Players (2016-2021) Table 16. Global Top Service Mapping Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Mapping as of 2020) Table 17. Ranking of Global Top Service Mapping Companies by Revenue (US$ Million) in 2020 Table 18. Global 5 Largest Players Market Share by Service Mapping Revenue (CR5 and HHI) & (2016-2021) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Service Mapping Product Solution and Service Table 21. Date of Enter into Service Mapping Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 24. Global Service Mapping Revenue Market Share by Type (2016-2021) Table 25. Global Service Mapping Forecasted Market Size by Type (2022-2027) (US$ Million) Table 26. Global Service Mapping Revenue Market Share by Type (2022-2027) & (US$ Million) Table 27. Global Service Mapping Market Size Share by Application (2016-2021) & (US$ Million) Table 28. Global Service Mapping Revenue Market Share by Application (2016-2021) Table 29. Global Service Mapping Forecasted Market Size by Application (2022-2027) (US$ Million) Table 30. Global Service Mapping Revenue Market Share by Application (2022-2027) & (US$ Million) Table 31. North America Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 32. North America Service Mapping Market Size by Type (2022-2027) & (US$ Million) Table 33. North America Service Mapping Market Size by Application (2016-2021) (US$ Million) Table 34. North America Service Mapping Market Size by Application (2022-2027) & (US$ Million) Table 35. North America Service Mapping Market Size by Country (2016-2021) & (US$ Million) Table 36. North America Service Mapping Market Size by Country (2022-2027) & (US$ Million) Table 37. Europe Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 38. Europe Service Mapping Market Size by Type (2022-2027) & (US$ Million) Table 39. Europe Service Mapping Market Size by Application (2016-2021) (US$ Million) Table 40. Europe Service Mapping Market Size by Application (2022-2027) & (US$ Million) Table 41. Europe Service Mapping Market Size by Country (2016-2021) & (US$ Million) Table 42. Europe Service Mapping Market Size by Country (2022-2027) & (US$ Million) Table 43. Asia-Pacific Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 44. Asia-Pacific Service Mapping Market Size by Type (2022-2027) & (US$ Million) Table 45. Asia-Pacific Service Mapping Market Size by Application (2016-2021) (US$ Million) Table 46. Asia-Pacific Service Mapping Market Size by Application (2022-2027) & (US$ Million) Table 47. Asia-Pacific Service Mapping Market Size by Region (2016-2021) & (US$ Million) Table 48. Asia-Pacific Service Mapping Market Size by Region (2022-2027) & (US$ Million) Table 49. Latin America Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 50. Latin America Service Mapping Market Size by Type (2022-2027) & (US$ Million) Table 51. Latin America Service Mapping Market Size by Application (2016-2021) (US$ Million) Table 52. Latin America Service Mapping Market Size by Application (2022-2027) & (US$ Million) Table 53. Latin America Service Mapping Market Size by Country (2016-2021) & (US$ Million) Table 54. Latin America Service Mapping Market Size by Country (2022-2027) & (US$ Million) Table 55. Middle East & Africa Service Mapping Market Size by Type (2016-2021) (US$ Million) Table 56. Middle East & Africa Service Mapping Market Size by Type (2022-2027) & (US$ Million) Table 57. Middle East & Africa Service Mapping Market Size by Application (2016-2021) (US$ Million) Table 58. Middle East & Africa Service Mapping Market Size by Application (2022-2027) & (US$ Million) Table 59. Middle East & Africa Service Mapping Market Size by Country (2016-2021) & (US$ Million) Table 60. Middle East & Africa Service Mapping Market Size by Country (2022-2027) & (US$ Million) Table 61. ServiceNow Company Details Table 62. ServiceNow Business Overview Table 63. ServiceNow Service Mapping Product Table 64. ServiceNow Revenue in Service Mapping Business (2016-2021) & (US$ Million) Table 65. ServiceNow Recent Development Table 66. Axios Systems Company Details Table 67. Axios Systems Business Overview Table 68. Axios Systems Service Mapping Product Table 69. Axios Systems Revenue in Service Mapping Business (2016-2021) & (US$ Million) Table 70. Axios Systems Recent Development Table 71. iQuate Company Details Table 72. iQuate Business Overview Table 73. iQuate Service Mapping Product Table 74. iQuate Revenue in Service Mapping Business (2016-2021) & (US$ Million) Table 75. iQuate Recent Development Table 76. Instana Company Details Table 77. Instana Business Overview Table 78. Instana Service Mapping Product Table 79. Instana Revenue in Service Mapping Business (2016-2021) & (US$ Million) Table 80. Instana Recent Development Table 81. Research Programs/Design for This Report Table 82. Key Data Information from Secondary Sources Table 83. Key Data Information from Primary Sources List of Figures Figure 1. Global Service Mapping Market Share by Type: 2020 VS 2027 Figure 2. Cloud-Based Features Figure 3. On-Premise Features Figure 4. Global Service Mapping Market Share by Application: 2020 VS 2027 Figure 5. Large Enterprises Case Studies Figure 6. Small and Medium-sized Enterprises (SMEs) Case Studies Figure 7. Service Mapping Report Years Considered Figure 8. Global Service Mapping Market Size (US$ Million), Year-over-Year: 2016-2027 Figure 9. Global Service Mapping Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 10. Global Service Mapping Market Share by Regions: 2020 VS 2027 Figure 11. Global Service Mapping Market Share by Regions (2022-2027) Figure 12. Global Service Mapping Market Share by Players in 2020 Figure 13. Global Top Service Mapping Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Service Mapping as of 2020 Figure 14. The Top 10 and 5 Players Market Share by Service Mapping Revenue in 2020 Figure 15. Global Service Mapping Revenue Market Share by Type (2016-2021) Figure 16. Global Service Mapping Revenue Market Share by Type (2022-2027) Figure 17. North America Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 18. North America Service Mapping Market Share by Type (2016-2027) Figure 19. North America Service Mapping Market Share by Application (2016-2027) Figure 20. North America Service Mapping Market Share by Country (2016-2027) Figure 21. United States Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 22. Canada Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 23. Europe Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 24. Europe Service Mapping Market Share by Type (2016-2027) Figure 25. Europe Service Mapping Market Share by Application (2016-2027) Figure 26. Europe Service Mapping Market Share by Country (2016-2027) Figure 27. Germany Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 28. France Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 29. U.K. Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 30. Italy Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 31. Russia Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 32. Nordic Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 33. Asia-Pacific Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 34. Asia-Pacific Service Mapping Market Share by Type (2016-2027) Figure 35. Asia-Pacific Service Mapping Market Share by Application (2016-2027) Figure 36. Asia-Pacific Service Mapping Market Share by Region (2016-2027) Figure 37. China Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 38. Japan Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 39. South Korea Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 40. Southeast Asia Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 41. India Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 42. Australia Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 43. Latin America Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 44. Latin America Service Mapping Market Share by Type (2016-2027) Figure 45. Latin America Service Mapping Market Share by Application (2016-2027) Figure 46. Latin America Service Mapping Market Share by Country (2016-2027) Figure 47. Mexico Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 48. Brazil Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 49. Middle East & Africa Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 50. Middle East & Africa Service Mapping Market Share by Type (2016-2027) Figure 51. Middle East & Africa Service Mapping Market Share by Application (2016-2027) Figure 52. Middle East & Africa Service Mapping Market Share by Country (2016-2027) Figure 53. Turkey Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 54. Saudi Arabia Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 55. UAE Service Mapping Market Size YoY Growth (2016-2027) & (US$ Million) Figure 56. ServiceNow Revenue Growth Rate in Service Mapping Business (2016-2021) Figure 57. Axios Systems Revenue Growth Rate in Service Mapping Business (2016-2021) Figure 58. iQuate Revenue Growth Rate in Service Mapping Business (2016-2021) Figure 59. Instana Revenue Growth Rate in Service Mapping Business (2016-2021) Figure 60. Bottom-up and Top-down Approaches for This Report Figure 61. Data Triangulation Figure 62. Key Executives Interviewed

ServiceNow Axios Systems iQuate Instana