1 Market Overview of Workforce Optimization 1.1 Workforce Optimization Market Overview 1.1.1 Workforce Optimization Product Scope 1.1.2 Market Status and Outlook 1.2 Global Workforce Optimization Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Workforce Optimization Market Size by Region (2015-2026) 1.4 Global Workforce Optimization Historic Market Size by Region (2015-2020) 1.5 Global Workforce Optimization Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.1 North America Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.2 Europe Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.3 China Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.4 Rest of Asia Pacific Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.5 Latin America Workforce Optimization Market Size YoY Growth (2015-2026) 1.6.6 Middle East & Africa Workforce Optimization Market Size YoY Growth (2015-2026) 2 Workforce Optimization Market Overview by Type 2.1 Global Workforce Optimization Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Workforce Optimization Historic Market Size by Type (2015-2020) 2.3 Global Workforce Optimization Forecasted Market Size by Type (2021-2026) 2.4 Cloud Based 2.5 On Premises 3 Workforce Optimization Market Overview by Application 3.1 Global Workforce Optimization Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Workforce Optimization Historic Market Size by Application (2015-2020) 3.3 Global Workforce Optimization Forecasted Market Size by Application (2021-2026) 3.4 Small & Mid-sized Businesses 3.5 Large Enterprises 4 Global Workforce Optimization Competition Analysis by Players 4.1 Global Workforce Optimization Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Workforce Optimization as of 2019) 4.3 Date of Key Manufacturers Enter into Workforce Optimization Market 4.4 Global Top Players Workforce Optimization Headquarters and Area Served 4.5 Key Players Workforce Optimization Product Solution and Service 4.6 Competitive Status 4.6.1 Workforce Optimization Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 NICE Ltd 5.1.1 NICE Ltd Profile 5.1.2 NICE Ltd Main Business and Company’s Total Revenue 5.1.3 NICE Ltd Products, Services and Solutions 5.1.4 NICE Ltd Revenue (US$ Million) (2015-2020) 5.1.5 NICE Ltd Recent Development and Reaction to Covid-19 5.2 Genesys 5.2.1 Genesys Profile 5.2.2 Genesys Main Business and Company’s Total Revenue 5.2.3 Genesys Products, Services and Solutions 5.2.4 Genesys Revenue (US$ Million) (2015-2020) 5.2.5 Genesys Recent Development and Reaction to Covid-19 5.3 Verint Systems Inc 5.5.1 Verint Systems Inc Profile 5.3.2 Verint Systems Inc Main Business and Company’s Total Revenue 5.3.3 Verint Systems Inc Products, Services and Solutions 5.3.4 Verint Systems Inc Revenue (US$ Million) (2015-2020) 5.3.5 Aspect Recent Development and Reaction to Covid-19 5.4 Aspect 5.4.1 Aspect Profile 5.4.2 Aspect Main Business and Company’s Total Revenue 5.4.3 Aspect Products, Services and Solutions 5.4.4 Aspect Revenue (US$ Million) (2015-2020) 5.4.5 Aspect Recent Development and Reaction to Covid-19 5.5 Calabrio 5.5.1 Calabrio Profile 5.5.2 Calabrio Main Business and Company’s Total Revenue 5.5.3 Calabrio Products, Services and Solutions 5.5.4 Calabrio Revenue (US$ Million) (2015-2020) 5.5.5 Calabrio Recent Development and Reaction to Covid-19 5.6 Five9 5.6.1 Five9 Profile 5.6.2 Five9 Main Business and Company’s Total Revenue 5.6.3 Five9 Products, Services and Solutions 5.6.4 Five9 Revenue (US$ Million) (2015-2020) 5.6.5 Five9 Recent Development and Reaction to Covid-19 5.7 Teleopti AB 5.7.1 Teleopti AB Profile 5.7.2 Teleopti AB Main Business and Company’s Total Revenue 5.7.3 Teleopti AB Products, Services and Solutions 5.7.4 Teleopti AB Revenue (US$ Million) (2015-2020) 5.7.5 Teleopti AB Recent Development and Reaction to Covid-19 5.8 ZOOM International 5.8.1 ZOOM International Profile 5.8.2 ZOOM International Main Business and Company’s Total Revenue 5.8.3 ZOOM International Products, Services and Solutions 5.8.4 ZOOM International Revenue (US$ Million) (2015-2020) 5.8.5 ZOOM International Recent Development and Reaction to Covid-19 5.9 InVision AG 5.9.1 InVision AG Profile 5.9.2 InVision AG Main Business and Company’s Total Revenue 5.9.3 InVision AG Products, Services and Solutions 5.9.4 InVision AG Revenue (US$ Million) (2015-2020) 5.9.5 InVision AG Recent Development and Reaction to Covid-19 5.10 Upstream Works Software 5.10.1 Upstream Works Software Profile 5.10.2 Upstream Works Software Main Business and Company’s Total Revenue 5.10.3 Upstream Works Software Products, Services and Solutions 5.10.4 Upstream Works Software Revenue (US$ Million) (2015-2020) 5.10.5 Upstream Works Software Recent Development and Reaction to Covid-19 5.11 Envision Telephony 5.11.1 Envision Telephony Profile 5.11.2 Envision Telephony Main Business and Company’s Total Revenue 5.11.3 Envision Telephony Products, Services and Solutions 5.11.4 Envision Telephony Revenue (US$ Million) (2015-2020) 5.11.5 Envision Telephony Recent Development and Reaction to Covid-19 5.12 CallMiner 5.12.1 CallMiner Profile 5.12.2 CallMiner Main Business and Company’s Total Revenue 5.12.3 CallMiner Products, Services and Solutions 5.12.4 CallMiner Revenue (US$ Million) (2015-2020) 5.12.5 CallMiner Recent Development and Reaction to Covid-19 5.13 CallFinder 5.13.1 CallFinder Profile 5.13.2 CallFinder Main Business and Company’s Total Revenue 5.13.3 CallFinder Products, Services and Solutions 5.13.4 CallFinder Revenue (US$ Million) (2015-2020) 5.13.5 CallFinder Recent Development and Reaction to Covid-19 5.14 HigherGround, Inc. 5.14.1 HigherGround, Inc. Profile 5.14.2 HigherGround, Inc. Main Business and Company’s Total Revenue 5.14.3 HigherGround, Inc. Products, Services and Solutions 5.14.4 HigherGround, Inc. Revenue (US$ Million) (2015-2020) 5.14.5 HigherGround, Inc. Recent Development and Reaction to Covid-19 6 North America Workforce Optimization by Players and by Application 6.1 North America Workforce Optimization Market Size and Market Share by Players (2015-2020) 6.2 North America Workforce Optimization Market Size by Application (2015-2020) 7 Europe Workforce Optimization by Players and by Application 7.1 Europe Workforce Optimization Market Size and Market Share by Players (2015-2020) 7.2 Europe Workforce Optimization Market Size by Application (2015-2020) 8 China Workforce Optimization by Players and by Application 8.1 China Workforce Optimization Market Size and Market Share by Players (2015-2020) 8.2 China Workforce Optimization Market Size by Application (2015-2020) 9 Rest of Asia Pacific Workforce Optimization by Players and by Application 9.1 Rest of Asia Pacific Workforce Optimization Market Size and Market Share by Players (2015-2020) 9.2 Rest of Asia Pacific Workforce Optimization Market Size by Application (2015-2020) 10 Latin America Workforce Optimization by Players and by Application 10.1 Latin America Workforce Optimization Market Size and Market Share by Players (2015-2020) 10.2 Latin America Workforce Optimization Market Size by Application (2015-2020) 11 Middle East & Africa Workforce Optimization by Players and by Application 11.1 Middle East & Africa Workforce Optimization Market Size and Market Share by Players (2015-2020) 11.2 Middle East & Africa Workforce Optimization Market Size by Application (2015-2020) 12 Workforce Optimization Market Dynamics 12.1 Covid-19 Impact: Industry Trends 12.2 Covid-19 Impact: Market Drivers 12.3 Covid-19 Impact: Market Challenges 12.4 Porter’s Five Forces Analysis 13 Research Finding /Conclusion 14 Methodology and Data Source 14.1 Methodology/Research Approach 14.1.1 Research Programs/Design 14.1.2 Market Size Estimation 14.1.3 Market Breakdown and Data Triangulation 14.2 Data Source 14.2.1 Secondary Sources 14.2.2 Primary Sources 14.3 Disclaimer 14.4 Author List

List of Tables Table 1. Global Market Workforce Optimization Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Workforce Optimization Market Size by Region (2015-2020) (US$ Million) Table 3. Global Workforce Optimization Market Size Share by Region (2015-2020) Table 4. Global Workforce Optimization Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Workforce Optimization Forecasted Market Size Share by Region (2021-2026) Table 6. Global Workforce Optimization Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Workforce Optimization Market Size by Type (2015-2020) (US$ Million) Table 8. Global Workforce Optimization Revenue Market Share by Type (2015-2020) Table 9. Global Workforce Optimization Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Workforce Optimization Revenue Market Share by Type (2021-2026) Table 11. Global Workforce Optimization Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 13. Global Workforce Optimization Revenue Market Share by Application (2015-2020) Table 14. Global Workforce Optimization Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Workforce Optimization Revenue Market Share by Application (2021-2026) Table 16. Global Workforce Optimization Revenue (US$ Million) by Players (2015-2020) Table 17. Global Workforce Optimization Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Workforce Optimization as of 2019) Table 19. Date of Key Manufacturers Enter into Workforce Optimization Market Table 20. Global Workforce Optimization Top Players Headquarters and Area Served Table 21. Workforce Optimization Product Solution and Service Table 22. Global Workforce Optimization Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. NICE Ltd Basic Information List Table 25. NICE Ltd Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 26. NICE Ltd Workforce Optimization Products, Services and Solutions Table 27. Revenue (Million US$) in Workforce Optimization Business of NICE Ltd (2015-2020) Table 28. NICE Ltd Recent Developments Table 29. Genesys Basic Information List Table 30. Genesys Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 31. Genesys Workforce Optimization Products, Services and Solutions Table 32. Revenue (Million US$) in Workforce Optimization Business of Genesys (2015-2020) Table 33. Genesys Recent Developments Table 34. Verint Systems Inc Basic Information List Table 35. Verint Systems Inc Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 36. Verint Systems Inc Workforce Optimization Products, Services and Solutions Table 37. Revenue (Million US$) in Workforce Optimization Business of Verint Systems Inc (2015-2020) Table 38. Verint Systems Inc Recent Developments Table 39. Aspect Basic Information List Table 40. Aspect Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 41. Aspect Workforce Optimization Products, Services and Solutions Table 42. Revenue (Million US$) in Workforce Optimization Business of Aspect (2015-2020) Table 43. Aspect Recent Developments Table 44. Calabrio Basic Information List Table 45. Calabrio Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 46. Calabrio Workforce Optimization Products, Services and Solutions Table 47. Revenue (Million US$) in Workforce Optimization Business of Calabrio (2015-2020) Table 48. Calabrio Recent Developments Table 49. Five9 Basic Information List Table 50. Five9 Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 51. Five9 Workforce Optimization Products, Services and Solutions Table 52. Revenue (Million US$) in Workforce Optimization Business of Five9 (2015-2020) Table 53. Five9 Recent Developments Table 54. Teleopti AB Basic Information List Table 55. Teleopti AB Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 56. Teleopti AB Workforce Optimization Products, Services and Solutions Table 57. Revenue (Million US$) in Workforce Optimization Business of Teleopti AB (2015-2020) Table 58. Teleopti AB Recent Developments Table 59. ZOOM International Basic Information List Table 60. ZOOM International Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 61. ZOOM International Workforce Optimization Products, Services and Solutions Table 62. Revenue (Million US$) in Workforce Optimization Business of ZOOM International (2015-2020) Table 63. ZOOM International Recent Developments Table 64. InVision AG Basic Information List Table 65. InVision AG Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 66. InVision AG Workforce Optimization Products, Services and Solutions Table 67. Revenue (Million US$) in Workforce Optimization Business of InVision AG (2015-2020) Table 68. InVision AG Recent Developments Table 69. Upstream Works Software Basic Information List Table 70. Upstream Works Software Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 71. Upstream Works Software Workforce Optimization Products, Services and Solutions Table 72. Revenue (Million US$) in Workforce Optimization Business of Upstream Works Software (2015-2020) Table 73. Upstream Works Software Recent Developments Table 74. Envision Telephony Basic Information List Table 75. Envision Telephony Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 76. Envision Telephony Workforce Optimization Products, Services and Solutions Table 77. Revenue (Million US$) in Workforce Optimization Business of Envision Telephony (2015-2020) Table 78. Envision Telephony Recent Developments Table 79. CallMiner Basic Information List Table 80. CallMiner Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 81. CallMiner Workforce Optimization Products, Services and Solutions Table 82. Revenue (Million US$) in Workforce Optimization Business of CallMiner (2015-2020) Table 83. CallMiner Recent Developments Table 84. CallFinder Basic Information List Table 85. CallFinder Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 86. CallFinder Workforce Optimization Products, Services and Solutions Table 87. Revenue (Million US$) in Workforce Optimization Business of CallFinder (2015-2020) Table 88. CallFinder Recent Developments Table 89. HigherGround, Inc. Basic Information List Table 90. HigherGround, Inc. Description, Business Overview and Total Revenue (US$ Million) Generated in 2019 Table 91. HigherGround, Inc. Workforce Optimization Products, Services and Solutions Table 92. Revenue (Million US$) in Workforce Optimization Business of HigherGround, Inc. (2015-2020) Table 93. HigherGround, Inc. Recent Developments Table 94. Global Workforce Optimization Market Size by Type (2015-2020) (Million US$) Table 95. North America Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 96. North America Workforce Optimization Market Size Share by Players (2015-2020) Table 97. North America Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 98. Europe Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 99. Europe Workforce Optimization Market Size Share by Players (2015-2020) Table 100. Europe Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 101. China Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 102. China Workforce Optimization Market Size Share by Players (2015-2020) (US$ Million) Table 103. China Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 104. Rest of Asia Pacific Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 105. Rest of Asia Pacific Workforce Optimization Market Size Share by Players (2015-2020) (US$ Million) Table 106. Rest of Asia Pacific Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 107. Latin America Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 108. Latin America Workforce Optimization Market Size Share by Players (2015-2020) (US$ Million) Table 109. Latin America Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 110. Middle East & Africa Workforce Optimization Market Size by Players (2015-2020) (US$ Million) Table 111. Middle East & Africa Workforce Optimization Market Size Share by Players (2015-2020) (US$ Million) Table 112. Middle East & Africa Workforce Optimization Market Size by Application (2015-2020) (US$ Million) Table 113. Market Top Trends Table 114. Key Drivers: Impact Analysis (2021-2026) Table 115. Key Challenges Table 116. Research Programs/Design for This Report Table 117. Key Data Information from Secondary Sources Table 118. Key Data Information from Primary Sources List of Figures Figure 1. Global Workforce Optimization Market Size (US$ Million) Status and Outlook (2015-2026) Figure 2. Global Workforce Optimization Market Share by Regions: 2020 VS 2026 Figure 3. North America Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 4. Europe Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 5. China Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Rest of Asia Pacific Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Workforce Optimization Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Workforce Optimization Market Share by Type in 2020 & 2026 Figure 10. Cloud Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. On Premises Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Workforce Optimization Market Size Share by Application in 2020 & 2026 Figure 13. Workforce Optimization Market Size (US$ Million) and Growth Rate in Small & Mid-sized Businesses (2015-2020) Figure 14. Workforce Optimization Market Size (US$ Million) and Growth Rate in Large Enterprises (2015-2020) Figure 15. Workforce Optimization Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 16. Global Top 5 and Top 10 Players Workforce Optimization Market Share in 2019 Figure 17. Europe Workforce Optimization Revenue Market Share by Application (2015-2020) Figure 18. China Workforce Optimization Revenue Market Share by Application (2015-2020) Figure 19. Rest of Asia Pacific Workforce Optimization Revenue Market Share by Application (2015-2020) Figure 20. Latin America Workforce Optimization Revenue Market Share by Application (2015-2020) Figure 21. Middle East & Africa Workforce Optimization Revenue Market Share by Application (2015-2020) Figure 22. Porter's Five Forces Analysis Figure 23. Bottom-up and Top-down Approaches for This Report Figure 24. Data Triangulation

NICE Ltd Genesys Verint Systems Inc Aspect Calabrio Five9 Teleopti AB ZOOM International InVision AG Upstream Works Software Envision Telephony CallMiner CallFinder HigherGround, Inc.