1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global Interactive Voice Response (IVR) Market Size Growth Rate by Type: 2020 VS 2026 1.2.2 Speech Based 1.2.3 Touch-tone Based 1.3 Market by Application 1.3.1 Global Interactive Voice Response (IVR) Market Share by Application: 2020 VS 2026 1.3.2 BFSI 1.3.3 Travel and Hospitality 1.3.4 Pharma and Healthcare 1.3.5 Telecommunications 1.3.6 Government and Public Sector 1.3.7 Transportation and Logistics 1.3.8 ITES 1.3.9 Media, Retail, and E-commerce 1.3.10 Education 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global Interactive Voice Response (IVR) Market Perspective (2015-2026) 2.2 Global Interactive Voice Response (IVR) Growth Trends by Regions 2.2.1 Interactive Voice Response (IVR) Market Size by Regions: 2015 VS 2020 VS 2026 2.2.2 Interactive Voice Response (IVR) Historic Market Share by Regions (2015-2020) 2.2.3 Interactive Voice Response (IVR) Forecasted Market Size by Regions (2021-2026) 2.3 Industry Trends and Growth Strategy 2.3.1 Market Trends 2.3.2 Market Drivers 2.3.3 Market Challenges 2.3.4 Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top Interactive Voice Response (IVR) Players by Market Size 3.1.1 Global Top Interactive Voice Response (IVR) Players by Revenue (2015-2020) 3.1.2 Global Interactive Voice Response (IVR) Revenue Market Share by Players (2015-2020) 3.2 Global Interactive Voice Response (IVR) Market Share by Company Type (Tier 1, Tier 2 and Tier 3) 3.3 Players Covered: Ranking by Interactive Voice Response (IVR) Revenue 3.4 Global Interactive Voice Response (IVR) Market Concentration Ratio 3.4.1 Global Interactive Voice Response (IVR) Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by Interactive Voice Response (IVR) Revenue in 2019 3.5 Key Players Interactive Voice Response (IVR) Area Served 3.6 Key Players Interactive Voice Response (IVR) Product Solution and Service 3.7 Date of Enter into Interactive Voice Response (IVR) Market 3.8 Mergers & Acquisitions, Expansion Plans 4 Interactive Voice Response (IVR) Breakdown Data by Type (2015-2026) 4.1 Global Interactive Voice Response (IVR) Historic Market Size by Type (2015-2020) 4.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Type (2021-2026) 5 Interactive Voice Response (IVR) Breakdown Data by Application (2015-2026) 5.1 Global Interactive Voice Response (IVR) Historic Market Size by Application (2015-2020) 5.2 Global Interactive Voice Response (IVR) Forecasted Market Size by Application (2021-2026) 6 North America 6.1 North America Interactive Voice Response (IVR) Market Size (2015-2026) 6.2 North America Interactive Voice Response (IVR) Market Size by Type (2015-2020) 6.3 North America Interactive Voice Response (IVR) Market Size by Application (2015-2020) 6.4 North America Interactive Voice Response (IVR) Market Size by Country (2015-2020) 6.4.1 United States 6.4.2 Canada 7 Europe 7.1 Europe Interactive Voice Response (IVR) Market Size (2015-2026) 7.2 Europe Interactive Voice Response (IVR) Market Size by Type (2015-2020) 7.3 Europe Interactive Voice Response (IVR) Market Size by Application (2015-2020) 7.4 Europe Interactive Voice Response (IVR) Market Size by Country (2015-2020) 7.4.1 Germany 7.4.2 France 7.4.3 U.K. 7.4.4 Italy 7.4.5 Russia 7.4.6 Nordic 7.4.7 Rest of Europe 8 China 8.1 China Interactive Voice Response (IVR) Market Size (2015-2026) 8.2 China Interactive Voice Response (IVR) Market Size by Type (2015-2020) 8.3 China Interactive Voice Response (IVR) Market Size by Application (2015-2020) 8.4 China Interactive Voice Response (IVR) Market Size by Region (2015-2020) 8.4.1 China 8.4.2 Japan 8.4.3 South Korea 8.4.4 Southeast Asia 8.4.5 India 8.4.6 Australia 8.4.7 Rest of Asia-Pacific 9 Japan 9.1 Japan Interactive Voice Response (IVR) Market Size (2015-2026) 9.2 Japan Interactive Voice Response (IVR) Market Size by Type (2015-2020) 9.3 Japan Interactive Voice Response (IVR) Market Size by Application (2015-2020) 9.4 Japan Interactive Voice Response (IVR) Market Size by Country (2015-2020) 9.4.1 Mexico 9.4.2 Brazil 10 Southeast Asia 10.1 Southeast Asia Interactive Voice Response (IVR) Market Size (2015-2026) 10.2 Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2015-2020) 10.3 Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2015-2020) 10.4 Southeast Asia Interactive Voice Response (IVR) Market Size by Country (2015-2020) 10.4.1 Turkey 10.4.2 Saudi Arabia 10.4.3 UAE 10.4.4 Rest of Middle East & Africa 11 Key Players Profiles 11.1 inContact 11.1.1 inContact Company Details 11.1.2 inContact Business Overview 11.1.3 inContact Interactive Voice Response (IVR) Introduction 11.1.4 inContact Revenue in Interactive Voice Response (IVR) Business (2015-2020)) 11.1.5 inContact Recent Development 11.2 Nuance 11.2.1 Nuance Company Details 11.2.2 Nuance Business Overview 11.2.3 Nuance Interactive Voice Response (IVR) Introduction 11.2.4 Nuance Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.2.5 Nuance Recent Development 11.3 Genesys Telecommunication Laboratories 11.3.1 Genesys Telecommunication Laboratories Company Details 11.3.2 Genesys Telecommunication Laboratories Business Overview 11.3.3 Genesys Telecommunication Laboratories Interactive Voice Response (IVR) Introduction 11.3.4 Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.3.5 Genesys Telecommunication Laboratories Recent Development 11.4 8x8 11.4.1 8x8 Company Details 11.4.2 8x8 Business Overview 11.4.3 8x8 Interactive Voice Response (IVR) Introduction 11.4.4 8x8 Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.4.5 8x8 Recent Development 11.5 AT&T 11.5.1 AT&T Company Details 11.5.2 AT&T Business Overview 11.5.3 AT&T Interactive Voice Response (IVR) Introduction 11.5.4 AT&T Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.5.5 AT&T Recent Development 11.6 Avaya 11.6.1 Avaya Company Details 11.6.2 Avaya Business Overview 11.6.3 Avaya Interactive Voice Response (IVR) Introduction 11.6.4 Avaya Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.6.5 Avaya Recent Development 11.7 Aspect Software Parent 11.7.1 Aspect Software Parent Company Details 11.7.2 Aspect Software Parent Business Overview 11.7.3 Aspect Software Parent Interactive Voice Response (IVR) Introduction 11.7.4 Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.7.5 Aspect Software Parent Recent Development 11.8 24/7 Customer 11.8.1 24/7 Customer Company Details 11.8.2 24/7 Customer Business Overview 11.8.3 24/7 Customer Interactive Voice Response (IVR) Introduction 11.8.4 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.8.5 24/7 Customer Recent Development 11.9 Verizon Communications 11.9.1 Verizon Communications Company Details 11.9.2 Verizon Communications Business Overview 11.9.3 Verizon Communications Interactive Voice Response (IVR) Introduction 11.9.4 Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.9.5 Verizon Communications Recent Development 11.10 Five9 11.10.1 Five9 Company Details 11.10.2 Five9 Business Overview 11.10.3 Five9 Interactive Voice Response (IVR) Introduction 11.10.4 Five9 Revenue in Interactive Voice Response (IVR) Business (2015-2020) 11.10.5 Five9 Recent Development 11.11 Cisco Systems 10.11.1 Cisco Systems Company Details 10.11.2 Cisco Systems Business Overview 10.11.3 Cisco Systems Interactive Voice Response (IVR) Introduction 10.11.4 Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2015-2020) 10.11.5 Cisco Systems Recent Development 11.12 Convergys 10.12.1 Convergys Company Details 10.12.2 Convergys Business Overview 10.12.3 Convergys Interactive Voice Response (IVR) Introduction 10.12.4 Convergys Revenue in Interactive Voice Response (IVR) Business (2015-2020) 10.12.5 Convergys Recent Development 11.13 West Corporation 10.13.1 West Corporation Company Details 10.13.2 West Corporation Business Overview 10.13.3 West Corporation Interactive Voice Response (IVR) Introduction 10.13.4 West Corporation Revenue in Interactive Voice Response (IVR) Business (2015-2020) 10.13.5 West Corporation Recent Development 11.14 IVR Lab 10.14.1 IVR Lab Company Details 10.14.2 IVR Lab Business Overview 10.14.3 IVR Lab Interactive Voice Response (IVR) Introduction 10.14.4 IVR Lab Revenue in Interactive Voice Response (IVR) Business (2015-2020) 10.14.5 IVR Lab Recent Development 11.15 NewVoiceMedia 10.15.1 NewVoiceMedia Company Details 10.15.2 NewVoiceMedia Business Overview 10.15.3 NewVoiceMedia Interactive Voice Response (IVR) Introduction 10.15.4 NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2015-2020) 10.15.5 NewVoiceMedia Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global Interactive Voice Response (IVR) Market Size Growth Rate by Type (US$ Million): 2020 VS 2026 Table 3. Key Players of Speech Based Table 4. Key Players of Touch-tone Based Table 5. Global Interactive Voice Response (IVR) Market Size Growth by Application (US$ Million): 2020 VS 2026 Table 6. Global Interactive Voice Response (IVR) Market Size by Regions (US$ Million): 2020 VS 2026 Table 7. Global Interactive Voice Response (IVR) Market Size by Regions (2015-2020) (US$ Million) Table 8. Global Interactive Voice Response (IVR) Market Share by Regions (2015-2020) Table 9. Global Interactive Voice Response (IVR) Forecasted Market Size by Regions (2021-2026) (US$ Million) Table 10. Global Interactive Voice Response (IVR) Market Share by Regions (2021-2026) Table 11. Interactive Voice Response (IVR) Market Market Trends Table 12. Interactive Voice Response (IVR) Market Drivers Table 13. Interactive Voice Response (IVR) Market Challenges Table 14. Interactive Voice Response (IVR) Market Restraints Table 15. Global Interactive Voice Response (IVR) Revenue by Players (2015-2020) (US$ Million) Table 16. Global Interactive Voice Response (IVR) Market Share by Players (2015-2020) Table 17. Global Top Interactive Voice Response (IVR) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response (IVR) as of 2019) Table 18. Global Interactive Voice Response (IVR) by Players Market Concentration Ratio (CR5 and HHI) Table 19. Key Players Headquarters and Area Served Table 20. Key Players Interactive Voice Response (IVR) Product Solution and Service Table 21. Mergers & Acquisitions, Expansion Plans Table 22. Global Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 23. Global Interactive Voice Response (IVR) Market Size Share by Type (2015-2020) Table 24. Global Interactive Voice Response (IVR) Revenue Market Share by Type (2021-2026) Table 25. Global Interactive Voice Response (IVR) Market Size Share by Application (2015-2020) Table 26. Global Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 27. Global Interactive Voice Response (IVR) Market Size Share by Application (2021-2026) Table 28. North America Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 29. North America Interactive Voice Response (IVR) Market Share by Type (2015-2020) Table 30. North America Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 31. North America Interactive Voice Response (IVR) Market Share by Application (2015-2020) Table 32. North America Interactive Voice Response (IVR) Market Size by Country (US$ Million) (2015-2020) Table 33. North America Interactive Voice Response (IVR) Market Share by Country (2015-2020) Table 34. Europe Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 35. Europe Interactive Voice Response (IVR) Market Share by Type (2015-2020) Table 36. Europe Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 37. Europe Interactive Voice Response (IVR) Market Share by Application (2015-2020) Table 38. Europe Interactive Voice Response (IVR) Market Size by Country (US$ Million) (2015-2020) Table 39. Europe Interactive Voice Response (IVR) Market Share by Country (2015-2020) Table 40. China Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 41. China Interactive Voice Response (IVR) Market Share by Type (2015-2020) Table 42. China Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 43. China Interactive Voice Response (IVR) Market Share by Application (2015-2020) Table 44. China Interactive Voice Response (IVR) Market Size by Region (US$ Million) (2015-2020) Table 45. China Interactive Voice Response (IVR) Market Share by Region (2015-2020) Table 46. Japan Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 47. Japan Interactive Voice Response (IVR) Market Share by Type (2015-2020) Table 48. Japan Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 49. Japan Interactive Voice Response (IVR) Market Share by Application (2015-2020) Table 50. Japan Interactive Voice Response (IVR) Market Size by Country (US$ Million) (2015-2020) Table 51. Japan Interactive Voice Response (IVR) Market Share by Country (2015-2020) Table 52. Southeast Asia Interactive Voice Response (IVR) Market Size by Type (2015-2020) (US$ Million) Table 53. Southeast Asia Interactive Voice Response (IVR) Market Share by Type (2015-2020) Table 54. Southeast Asia Interactive Voice Response (IVR) Market Size by Application (2015-2020) (US$ Million) Table 55. Southeast Asia Interactive Voice Response (IVR) Market Share by Application (2015-2020) Table 56. Southeast Asia Interactive Voice Response (IVR) Market Size by Country (US$ Million) (2015-2020) Table 57. Southeast Asia Interactive Voice Response (IVR) Market Share by Country (2015-2020) Table 58. inContact Company Details Table 59. inContact Business Overview Table 60. inContact Product Table 61. inContact Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 62. inContact Recent Development Table 63. Nuance Company Details Table 64. Nuance Business Overview Table 65. Nuance Product Table 66. Nuance Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 67. Nuance Recent Development Table 68. Genesys Telecommunication Laboratories Company Details Table 69. Genesys Telecommunication Laboratories Business Overview Table 70. Genesys Telecommunication Laboratories Product Table 71. Genesys Telecommunication Laboratories Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 72. Genesys Telecommunication Laboratories Recent Development Table 73. 8x8 Company Details Table 74. 8x8 Business Overview Table 75. 8x8 Product Table 76. 8x8 Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 77. 8x8 Recent Development Table 78. AT&T Company Details Table 79. AT&T Business Overview Table 80. AT&T Product Table 81. AT&T Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 82. AT&T Recent Development Table 83. Avaya Company Details Table 84. Avaya Business Overview Table 85. Avaya Product Table 86. Avaya Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 87. Avaya Recent Development Table 88. Aspect Software Parent Company Details Table 89. Aspect Software Parent Business Overview Table 90. Aspect Software Parent Product Table 91. Aspect Software Parent Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 92. Aspect Software Parent Recent Development Table 93. 24/7 Customer Business Overview Table 94. 24/7 Customer Product Table 95. 24/7 Customer Company Details Table 96. 24/7 Customer Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 97. 24/7 Customer Recent Development Table 98. Verizon Communications Company Details Table 99. Verizon Communications Business Overview Table 100. Verizon Communications Product Table 101. Verizon Communications Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 102. Verizon Communications Recent Development Table 103. Five9 Company Details Table 104. Five9 Business Overview Table 105. Five9 Product Table 106. Five9 Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 107. Five9 Recent Development Table 108. Cisco Systems Company Details Table 109. Cisco Systems Business Overview Table 110. Cisco Systems Product Table 111. Cisco Systems Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 112. Cisco Systems Recent Development Table 113. Convergys Company Details Table 114. Convergys Business Overview Table 115. Convergys Product Table 116. Convergys Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 117. Convergys Recent Development Table 118. West Corporation Company Details Table 119. West Corporation Business Overview Table 120. West Corporation Product Table 121. West Corporation Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 122. West Corporation Recent Development Table 123. IVR Lab Company Details Table 124. IVR Lab Business Overview Table 125. IVR Lab Product Table 126. IVR Lab Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 127. IVR Lab Recent Development Table 128. NewVoiceMedia Company Details Table 129. NewVoiceMedia Business Overview Table 130. NewVoiceMedia Product Table 131. NewVoiceMedia Revenue in Interactive Voice Response (IVR) Business (2015-2020) (US$ Million) Table 132. NewVoiceMedia Recent Development Table 133. Research Programs/Design for This Report Table 134. Key Data Information from Secondary Sources Table 135. Key Data Information from Primary Sources List of Figures Figure 1. Global Interactive Voice Response (IVR) Market Share by Type: 2020 VS 2026 Figure 2. Speech Based Features Figure 3. Touch-tone Based Features Figure 4. Global Interactive Voice Response (IVR) Market Share by Application: 2020 VS 2026 Figure 5. BFSI Case Studies Figure 6. Travel and Hospitality Case Studies Figure 7. Pharma and Healthcare Case Studies Figure 8. Telecommunications Case Studies Figure 9. Government and Public Sector Case Studies Figure 10. Transportation and Logistics Case Studies Figure 11. ITES Case Studies Figure 12. Media, Retail, and E-commerce Case Studies Figure 13. Education Case Studies Figure 14. Interactive Voice Response (IVR) Report Years Considered Figure 15. Global Interactive Voice Response (IVR) Market Size (US$ Million), YoY Growth 2015-2026 Figure 16. Global Interactive Voice Response (IVR) Market Share by Regions: 2020 VS 2026 Figure 17. Global Interactive Voice Response (IVR) Market Share by Regions (2021-2026) Figure 18. Global Interactive Voice Response (IVR) Market Share by Players in 2019 Figure 19. Global Top Interactive Voice Response (IVR) Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Interactive Voice Response (IVR) as of 2019 Figure 20. The Top 10 and 5 Players Market Share by Interactive Voice Response (IVR) Revenue in 2019 Figure 21. North America Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. United States Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Canada Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Europe Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Germany Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. France Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. U.K. Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Italy Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Russia Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Nordic Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Rest of Europe Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Asia-Pacific Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. China Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Japan Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. South Korea Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Southeast Asia Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. India Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Australia Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Asia-Pacific Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Latin America Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Mexico Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. Brazil Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Middle East & Africa Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Turkey Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 45. Saudi Arabia Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 46. UAE Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 47. Rest of Middle East & Africa Interactive Voice Response (IVR) Market Size YoY Growth (2015-2026) & (US$ Million) Figure 48. inContact Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 49. Nuance Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 50. Genesys Telecommunication Laboratories Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 51. 8x8 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 52. AT&T Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 53. Avaya Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 54. Aspect Software Parent Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 55. 24/7 Customer Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 56. Verizon Communications Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 57. Five9 Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 58. Cisco Systems Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 59. Convergys Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 60. West Corporation Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 61. IVR Lab Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 62. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response (IVR) Business (2015-2020) Figure 63. Bottom-up and Top-down Approaches for This Report Figure 64. Data Triangulation Figure 65. Key Executives Interviewed

inContact Nuance Genesys Telecommunication Laboratories 8x8 AT&T Avaya Aspect Software Parent 24/7 Customer Verizon Communications Five9 Cisco Systems Convergys West Corporation IVR Lab NewVoiceMedia