1 Market Overview of IT Service Management 1.1 IT Service Management Market Overview 1.1.1 IT Service Management Product Scope 1.1.2 Market Status and Outlook 1.2 Global IT Service Management Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global IT Service Management Market Size by Region (2015-2026) 1.4 Global IT Service Management Historic Market Size by Region (2015-2020) 1.5 Global IT Service Management Market Size Forecast by Region (2021-2026) 1.6 Key Regions, IT Service Management Market Size YoY Growth (2015-2026) 1.6.1 North America IT Service Management Market Size YoY Growth (2015-2026) 1.6.2 Europe IT Service Management Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific IT Service Management Market Size YoY Growth (2015-2026) 1.6.4 Latin America IT Service Management Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa IT Service Management Market Size YoY Growth (2015-2026) 2 IT Service Management Market Overview by Type 2.1 Global IT Service Management Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global IT Service Management Historic Market Size by Type (2015-2020) 2.3 Global IT Service Management Forecasted Market Size by Type (2021-2026) 2.4 Configuration Management 2.5 IT Asset Management 2.6 DBMS Management 3 IT Service Management Market Overview by Application 3.1 Global IT Service Management Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global IT Service Management Historic Market Size by Application (2015-2020) 3.3 Global IT Service Management Forecasted Market Size by Application (2021-2026) 3.4 IT & Telecommunication 3.5 Healthcare 3.6 Media & Entertainment 3.7 Retail 3.8 BFSI 4 Global IT Service Management Competition Analysis by Players 4.1 Global IT Service Management Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management as of 2019) 4.3 Date of Key Manufacturers Enter into IT Service Management Market 4.4 Global Top Players IT Service Management Headquarters and Area Served 4.5 Key Players IT Service Management Product Solution and Service 4.6 Competitive Status 4.6.1 IT Service Management Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 IBM 5.1.1 IBM Profile 5.1.2 IBM Main Business 5.1.3 IBM Products, Services and Solutions 5.1.4 IBM Revenue (US$ Million) & (2015-2020) 5.1.5 IBM Recent Developments 5.2 Absolute Software 5.2.1 Absolute Software Profile 5.2.2 Absolute Software Main Business and Company’s Total Revenue 5.2.3 Absolute Software Products, Services and Solutions 5.2.4 Absolute Software Revenue (US$ Million) (2015-2020) 5.2.5 Absolute Software Recent Development and Reaction to Covid-19 5.3 Microsoft 5.5.1 Microsoft Profile 5.3.2 Microsoft Main Business 5.3.3 Microsoft Products, Services and Solutions 5.3.4 Microsoft Revenue (US$ Million) & (2015-2020) 5.3.5 Axios Systems Recent Developments 5.4 Axios Systems 5.4.1 Axios Systems Profile 5.4.2 Axios Systems Main Business 5.4.3 Axios Systems Products, Services and Solutions 5.4.4 Axios Systems Revenue (US$ Million) & (2015-2020) 5.4.5 Axios Systems Recent Developments 5.5 Cherwell Software 5.5.1 Cherwell Software Profile 5.5.2 Cherwell Software Main Business 5.5.3 Cherwell Software Products, Services and Solutions 5.5.4 Cherwell Software Revenue (US$ Million) & (2015-2020) 5.5.5 Cherwell Software Recent Developments 5.6 Citrix Systems 5.6.1 Citrix Systems Profile 5.6.2 Citrix Systems Main Business 5.6.3 Citrix Systems Products, Services and Solutions 5.6.4 Citrix Systems Revenue (US$ Million) & (2015-2020) 5.6.5 Citrix Systems Recent Developments 5.7 Compuware 5.7.1 Compuware Profile 5.7.2 Compuware Main Business and Company’s Total Revenue 5.7.3 Compuware Products, Services and Solutions 5.7.4 Compuware Revenue (US$ Million) (2015-2020) 5.7.5 Compuware Recent Development and Reaction to Covid-19 5.8 EMC 5.8.1 EMC Profile 5.8.2 EMC Main Business 5.8.3 EMC Products, Services and Solutions 5.8.4 EMC Revenue (US$ Million) & (2015-2020) 5.8.5 EMC Recent Developments 5.9 IVANTI 5.9.1 IVANTI Profile 5.9.2 IVANTI Main Business 5.9.3 IVANTI Products, Services and Solutions 5.9.4 IVANTI Revenue (US$ Million) & (2015-2020) 5.9.5 IVANTI Recent Developments 5.10 Service Now 5.10.1 Service Now Profile 5.10.2 Service Now Main Business 5.10.3 Service Now Products, Services and Solutions 5.10.4 Service Now Revenue (US$ Million) & (2015-2020) 5.10.5 Service Now Recent Developments 5.11 BMC Software 5.11.1 BMC Software Profile 5.11.2 BMC Software Main Business 5.11.3 BMC Software Products, Services and Solutions 5.11.4 BMC Software Revenue (US$ Million) & (2015-2020) 5.11.5 BMC Software Recent Developments 5.12 HP 5.12.1 HP Profile 5.12.2 HP Main Business 5.12.3 HP Products, Services and Solutions 5.12.4 HP Revenue (US$ Million) & (2015-2020) 5.12.5 HP Recent Developments 5.13 CA 5.13.1 CA Profile 5.13.2 CA Main Business 5.13.3 CA Products, Services and Solutions 5.13.4 CA Revenue (US$ Million) & (2015-2020) 5.13.5 CA Recent Developments 6 North America 6.1 North America IT Service Management Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe IT Service Management Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific IT Service Management Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America IT Service Management Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa IT Service Management Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 IT Service Management Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market IT Service Management Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global IT Service Management Market Size by Region (2015-2020) (US$ Million) Table 3. Global IT Service Management Market Size Share by Region (2015-2020) Table 4. Global IT Service Management Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global IT Service Management Forecasted Market Size Share by Region (2021-2026) Table 6. Global IT Service Management Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global IT Service Management Market Size by Type (2015-2020) (US$ Million) Table 8. Global IT Service Management Revenue Market Share by Type (2015-2020) Table 9. Global IT Service Management Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global IT Service Management Revenue Market Share by Type (2021-2026) Table 11. Global IT Service Management Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global IT Service Management Market Size by Application (2015-2020) (US$ Million) Table 13. Global IT Service Management Revenue Market Share by Application (2015-2020) Table 14. Global IT Service Management Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global IT Service Management Revenue Market Share by Application (2021-2026) Table 16. Global IT Service Management Revenue (US$ Million) by Players (2015-2020) Table 17. Global IT Service Management Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in IT Service Management as of 2019) Table 19. Date of Key Manufacturers Enter into IT Service Management Market Table 20. Global IT Service Management Top Players Headquarters and Area Served Table 21. IT Service Management Product Solution and Service Table 22. Global IT Service Management Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. IBM Basic Information List Table 25. IBM Description and Business Overview Table 26. IBM IT Service Management Products, Services and Solutions Table 27. Revenue (Million US$) in IT Service Management Business of IBM (2015-2020) Table 28. IBM Recent Developments Table 29. Absolute Software Basic Information List Table 30. Absolute Software Description and Business Overview Table 31. Absolute Software IT Service Management Products, Services and Solutions Table 32. Revenue (Million US$) in IT Service Management Business of Absolute Software (2015-2020) Table 33. Absolute Software Recent Developments Table 34. Microsoft Basic Information List Table 35. Microsoft Description and Business Overview Table 36. Microsoft IT Service Management Products, Services and Solutions Table 37. Revenue (Million US$) in IT Service Management Business of Microsoft (2015-2020) Table 38. Microsoft Recent Developments Table 39. Axios Systems Basic Information List Table 40. Axios Systems Description and Business Overview Table 41. Axios Systems IT Service Management Products, Services and Solutions Table 42. Revenue (Million US$) in IT Service Management Business of Axios Systems (2015-2020) Table 43. Axios Systems Recent Developments Table 44. Cherwell Software Basic Information List Table 45. Cherwell Software Description and Business Overview Table 46. Cherwell Software IT Service Management Products, Services and Solutions Table 47. Revenue (Million US$) in IT Service Management Business of Cherwell Software (2015-2020) Table 48. Cherwell Software Recent Developments Table 49. Citrix Systems Basic Information List Table 50. Citrix Systems Description and Business Overview Table 51. Citrix Systems IT Service Management Products, Services and Solutions Table 52. Revenue (Million US$) in IT Service Management Business of Citrix Systems (2015-2020) Table 53. Citrix Systems Recent Developments Table 54. Compuware Basic Information List Table 55. Compuware Description and Business Overview Table 56. Compuware IT Service Management Products, Services and Solutions Table 57. Revenue (Million US$) in IT Service Management Business of Compuware (2015-2020) Table 58. Compuware Recent Developments Table 59. EMC Basic Information List Table 60. EMC Description and Business Overview Table 61. EMC IT Service Management Products, Services and Solutions Table 62. Revenue (Million US$) in IT Service Management Business of EMC (2015-2020) Table 63. EMC Recent Developments Table 64. IVANTI Basic Information List Table 65. IVANTI Description and Business Overview Table 66. IVANTI IT Service Management Products, Services and Solutions Table 67. Revenue (Million US$) in IT Service Management Business of IVANTI (2015-2020) Table 68. IVANTI Recent Developments Table 69. Service Now Basic Information List Table 70. Service Now Description and Business Overview Table 71. Service Now IT Service Management Products, Services and Solutions Table 72. Revenue (Million US$) in IT Service Management Business of Service Now (2015-2020) Table 73. Service Now Recent Developments Table 74. BMC Software Basic Information List Table 75. BMC Software Description and Business Overview Table 76. BMC Software IT Service Management Products, Services and Solutions Table 77. Revenue (Million US$) in IT Service Management Business of BMC Software (2015-2020) Table 78. BMC Software Recent Developments Table 79. HP Basic Information List Table 80. HP Description and Business Overview Table 81. HP IT Service Management Products, Services and Solutions Table 82. Revenue (Million US$) in IT Service Management Business of HP (2015-2020) Table 83. HP Recent Developments Table 84. CA Basic Information List Table 85. CA Description and Business Overview Table 86. CA IT Service Management Products, Services and Solutions Table 87. Revenue (Million US$) in IT Service Management Business of CA (2015-2020) Table 88. CA Recent Developments Table 89. North America IT Service Management Market Size by Country (2015-2020) & (US$ Million) Table 90. North America IT Service Management Market Size Share by Country (2015-2020) Table 91. Europe IT Service Management Market Size by Country (2015-2020) & (US$ Million) Table 92. Europe IT Service Management Market Size Share by Country (2015-2020) Table 93. Asia-Pacific IT Service Management Market Size by Country (2015-2020) & (US$ Million) Table 94. Asia-Pacific IT Service Management Market Size Share by Country (2015-2020) (US$ Million) Table 95. Latin America IT Service Management Market Size by Country (2015-2020) & (US$ Million) Table 96. Latin America IT Service Management Market Size Share by Country (2015-2020) (US$ Million) Table 97. Middle East & Africa IT Service Management Market Size by Players (2015-2020) (US$ Million) Table 98. Middle East & Africa IT Service Management Market Size Share by Players (2015-2020) (US$ Million) Table 99. IT Service Management Market Trends Table 100. IT Service Management Market Drivers Table 101. IT Service Management Market Challenges Table 102. IT Service Management Market Restriants Table 103. Research Programs/Design for This Report Table 104. Key Data Information from Secondary Sources Table 105. Key Data Information from Primary Sources List of Figures Figure 1. Global IT Service Management Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global IT Service Management Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global IT Service Management Market Share by Regions: 2020 VS 2026 Figure 4. North America IT Service Management Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe IT Service Management Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific IT Service Management Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America IT Service Management Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa IT Service Management Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global IT Service Management Market Share by Type in 2020 & 2026 Figure 10. Configuration Management Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. IT Asset Management Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. DBMS Management Market Size (US$ Million) YoY Growth (2015-2026) Figure 13. Global IT Service Management Market Size Share by Application in 2020 & 2026 Figure 14. IT & Telecommunication Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Healthcare Market Size (US$ Million) YoY Growth (2015-2026) Figure 16. Media & Entertainment Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Retail Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. BFSI Market Size (US$ Million) YoY Growth (2015-2026) Figure 19. IT Service Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 20. Global Top 5 and Top 10 Players IT Service Management Market Share in 2019 Figure 21. United States IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Canada IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Germany IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. France IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. U.K. IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Italy IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Russia IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Nordic IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Rest of Europe IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. China IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Japan IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. South Korea IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Southeast Asia IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. India IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Australia IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Rest of Asia-Pacific IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Mexico IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Brazil IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Latin America IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Turkey IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Saudi Arabia IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. UAE IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Rest of Middle East & Africa IT Service Management Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. Bottom-up and Top-down Approaches for This Report Figure 45. Data Triangulation

IBM Absolute Software Microsoft Axios Systems Cherwell Software Citrix Systems Compuware EMC IVANTI Service Now BMC Software HP CA