1 Market Overview of CRM Analytics 1.1 CRM Analytics Market Overview 1.1.1 CRM Analytics Product Scope 1.1.2 Market Status and Outlook 1.2 Global CRM Analytics Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global CRM Analytics Market Size by Region (2015-2026) 1.4 Global CRM Analytics Historic Market Size by Region (2015-2020) 1.5 Global CRM Analytics Market Size Forecast by Region (2021-2026) 1.6 Key Regions, CRM Analytics Market Size YoY Growth (2015-2026) 1.6.1 North America CRM Analytics Market Size YoY Growth (2015-2026) 1.6.2 Europe CRM Analytics Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific CRM Analytics Market Size YoY Growth (2015-2026) 1.6.4 Latin America CRM Analytics Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa CRM Analytics Market Size YoY Growth (2015-2026) 2 CRM Analytics Market Overview by Type 2.1 Global CRM Analytics Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global CRM Analytics Historic Market Size by Type (2015-2020) 2.3 Global CRM Analytics Forecasted Market Size by Type (2021-2026) 2.4 Sales Analytics 2.5 Customer Analytics 2.6 Contact Center Analytics 2.7 Marketing Analytics 2.8 Web & Social Media Analytics 3 CRM Analytics Market Overview by Application 3.1 Global CRM Analytics Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global CRM Analytics Historic Market Size by Application (2015-2020) 3.3 Global CRM Analytics Forecasted Market Size by Application (2021-2026) 3.4 Large Enterprises 3.5 Small and Medium Businesses 4 Global CRM Analytics Competition Analysis by Players 4.1 Global CRM Analytics Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019) 4.3 Date of Key Manufacturers Enter into CRM Analytics Market 4.4 Global Top Players CRM Analytics Headquarters and Area Served 4.5 Key Players CRM Analytics Product Solution and Service 4.6 Competitive Status 4.6.1 CRM Analytics Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Oracle 5.1.1 Oracle Profile 5.1.2 Oracle Main Business 5.1.3 Oracle Products, Services and Solutions 5.1.4 Oracle Revenue (US$ Million) & (2015-2020) 5.1.5 Oracle Recent Developments 5.2 SAP SE 5.2.1 SAP SE Profile 5.2.2 SAP SE Main Business and Company’s Total Revenue 5.2.3 SAP SE Products, Services and Solutions 5.2.4 SAP SE Revenue (US$ Million) (2015-2020) 5.2.5 SAP SE Recent Development and Reaction to Covid-19 5.3 IBM 5.5.1 IBM Profile 5.3.2 IBM Main Business 5.3.3 IBM Products, Services and Solutions 5.3.4 IBM Revenue (US$ Million) & (2015-2020) 5.3.5 Microsoft Recent Developments 5.4 Microsoft 5.4.1 Microsoft Profile 5.4.2 Microsoft Main Business 5.4.3 Microsoft Products, Services and Solutions 5.4.4 Microsoft Revenue (US$ Million) & (2015-2020) 5.4.5 Microsoft Recent Developments 5.5 SAS Institute 5.5.1 SAS Institute Profile 5.5.2 SAS Institute Main Business 5.5.3 SAS Institute Products, Services and Solutions 5.5.4 SAS Institute Revenue (US$ Million) & (2015-2020) 5.5.5 SAS Institute Recent Developments 5.6 Accenture PLC 5.6.1 Accenture PLC Profile 5.6.2 Accenture PLC Main Business 5.6.3 Accenture PLC Products, Services and Solutions 5.6.4 Accenture PLC Revenue (US$ Million) & (2015-2020) 5.6.5 Accenture PLC Recent Developments 5.7 Infor 5.7.1 Infor Profile 5.7.2 Infor Main Business and Company’s Total Revenue 5.7.3 Infor Products, Services and Solutions 5.7.4 Infor Revenue (US$ Million) (2015-2020) 5.7.5 Infor Recent Development and Reaction to Covid-19 5.8 Teradata 5.8.1 Teradata Profile 5.8.2 Teradata Main Business 5.8.3 Teradata Products, Services and Solutions 5.8.4 Teradata Revenue (US$ Million) & (2015-2020) 5.8.5 Teradata Recent Developments 5.9 Angoss Software Corporation 5.9.1 Angoss Software Corporation Profile 5.9.2 Angoss Software Corporation Main Business 5.9.3 Angoss Software Corporation Products, Services and Solutions 5.9.4 Angoss Software Corporation Revenue (US$ Million) & (2015-2020) 5.9.5 Angoss Software Corporation Recent Developments 5.10 Salesforce 5.10.1 Salesforce Profile 5.10.2 Salesforce Main Business 5.10.3 Salesforce Products, Services and Solutions 5.10.4 Salesforce Revenue (US$ Million) & (2015-2020) 5.10.5 Salesforce Recent Developments 6 North America 6.1 North America CRM Analytics Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe CRM Analytics Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific CRM Analytics Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America CRM Analytics Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa CRM Analytics Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 CRM Analytics Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market CRM Analytics Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global CRM Analytics Market Size by Region (2015-2020) (US$ Million) Table 3. Global CRM Analytics Market Size Share by Region (2015-2020) Table 4. Global CRM Analytics Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global CRM Analytics Forecasted Market Size Share by Region (2021-2026) Table 6. Global CRM Analytics Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global CRM Analytics Market Size by Type (2015-2020) (US$ Million) Table 8. Global CRM Analytics Revenue Market Share by Type (2015-2020) Table 9. Global CRM Analytics Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global CRM Analytics Revenue Market Share by Type (2021-2026) Table 11. Global CRM Analytics Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global CRM Analytics Market Size by Application (2015-2020) (US$ Million) Table 13. Global CRM Analytics Revenue Market Share by Application (2015-2020) Table 14. Global CRM Analytics Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global CRM Analytics Revenue Market Share by Application (2021-2026) Table 16. Global CRM Analytics Revenue (US$ Million) by Players (2015-2020) Table 17. Global CRM Analytics Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in CRM Analytics as of 2019) Table 19. Date of Key Manufacturers Enter into CRM Analytics Market Table 20. Global CRM Analytics Top Players Headquarters and Area Served Table 21. CRM Analytics Product Solution and Service Table 22. Global CRM Analytics Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Oracle Basic Information List Table 25. Oracle Description and Business Overview Table 26. Oracle CRM Analytics Products, Services and Solutions Table 27. Revenue (Million US$) in CRM Analytics Business of Oracle (2015-2020) Table 28. Oracle Recent Developments Table 29. SAP SE Basic Information List Table 30. SAP SE Description and Business Overview Table 31. SAP SE CRM Analytics Products, Services and Solutions Table 32. Revenue (Million US$) in CRM Analytics Business of SAP SE (2015-2020) Table 33. SAP SE Recent Developments Table 34. IBM Basic Information List Table 35. IBM Description and Business Overview Table 36. IBM CRM Analytics Products, Services and Solutions Table 37. Revenue (Million US$) in CRM Analytics Business of IBM (2015-2020) Table 38. IBM Recent Developments Table 39. Microsoft Basic Information List Table 40. Microsoft Description and Business Overview Table 41. Microsoft CRM Analytics Products, Services and Solutions Table 42. Revenue (Million US$) in CRM Analytics Business of Microsoft (2015-2020) Table 43. Microsoft Recent Developments Table 44. SAS Institute Basic Information List Table 45. SAS Institute Description and Business Overview Table 46. SAS Institute CRM Analytics Products, Services and Solutions Table 47. Revenue (Million US$) in CRM Analytics Business of SAS Institute (2015-2020) Table 48. SAS Institute Recent Developments Table 49. Accenture PLC Basic Information List Table 50. Accenture PLC Description and Business Overview Table 51. Accenture PLC CRM Analytics Products, Services and Solutions Table 52. Revenue (Million US$) in CRM Analytics Business of Accenture PLC (2015-2020) Table 53. Accenture PLC Recent Developments Table 54. Infor Basic Information List Table 55. Infor Description and Business Overview Table 56. Infor CRM Analytics Products, Services and Solutions Table 57. Revenue (Million US$) in CRM Analytics Business of Infor (2015-2020) Table 58. Infor Recent Developments Table 59. Teradata Basic Information List Table 60. Teradata Description and Business Overview Table 61. Teradata CRM Analytics Products, Services and Solutions Table 62. Revenue (Million US$) in CRM Analytics Business of Teradata (2015-2020) Table 63. Teradata Recent Developments Table 64. Angoss Software Corporation Basic Information List Table 65. Angoss Software Corporation Description and Business Overview Table 66. Angoss Software Corporation CRM Analytics Products, Services and Solutions Table 67. Revenue (Million US$) in CRM Analytics Business of Angoss Software Corporation (2015-2020) Table 68. Angoss Software Corporation Recent Developments Table 69. Salesforce Basic Information List Table 70. Salesforce Description and Business Overview Table 71. Salesforce CRM Analytics Products, Services and Solutions Table 72. Revenue (Million US$) in CRM Analytics Business of Salesforce (2015-2020) Table 73. Salesforce Recent Developments Table 74. North America CRM Analytics Market Size by Country (2015-2020) & (US$ Million) Table 75. North America CRM Analytics Market Size Share by Country (2015-2020) Table 76. Europe CRM Analytics Market Size by Country (2015-2020) & (US$ Million) Table 77. Europe CRM Analytics Market Size Share by Country (2015-2020) Table 78. Asia-Pacific CRM Analytics Market Size by Country (2015-2020) & (US$ Million) Table 79. Asia-Pacific CRM Analytics Market Size Share by Country (2015-2020) (US$ Million) Table 80. Latin America CRM Analytics Market Size by Country (2015-2020) & (US$ Million) Table 81. Latin America CRM Analytics Market Size Share by Country (2015-2020) (US$ Million) Table 82. Middle East & Africa CRM Analytics Market Size by Players (2015-2020) (US$ Million) Table 83. Middle East & Africa CRM Analytics Market Size Share by Players (2015-2020) (US$ Million) Table 84. CRM Analytics Market Trends Table 85. CRM Analytics Market Drivers Table 86. CRM Analytics Market Challenges Table 87. CRM Analytics Market Restriants Table 88. Research Programs/Design for This Report Table 89. Key Data Information from Secondary Sources Table 90. Key Data Information from Primary Sources List of Figures Figure 1. Global CRM Analytics Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global CRM Analytics Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global CRM Analytics Market Share by Regions: 2020 VS 2026 Figure 4. North America CRM Analytics Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe CRM Analytics Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific CRM Analytics Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America CRM Analytics Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa CRM Analytics Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global CRM Analytics Market Share by Type in 2020 & 2026 Figure 10. Sales Analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Customer Analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Contact Center Analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 13. Marketing Analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. Web & Social Media Analytics Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Global CRM Analytics Market Size Share by Application in 2020 & 2026 Figure 16. Large Enterprises Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Small and Medium Businesses Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. CRM Analytics Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 19. Global Top 5 and Top 10 Players CRM Analytics Market Share in 2019 Figure 20. United States CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. Canada CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Germany CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. France CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. U.K. CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Italy CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. Russia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Nordic CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Rest of Europe CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. China CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Japan CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. South Korea CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Southeast Asia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. India CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Australia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Rest of Asia-Pacific CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Mexico CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Brazil CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Rest of Latin America CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Turkey CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Saudi Arabia CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. UAE CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. Rest of Middle East & Africa CRM Analytics Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Bottom-up and Top-down Approaches for This Report Figure 44. Data Triangulation

Oracle SAP SE IBM Microsoft SAS Institute Accenture PLC Infor Teradata Angoss Software Corporation Salesforce