1 Market Overview of Customer Engagement Solutions 1.1 Customer Engagement Solutions Market Overview 1.1.1 Customer Engagement Solutions Product Scope 1.1.2 Market Status and Outlook 1.2 Global Customer Engagement Solutions Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Customer Engagement Solutions Market Size by Region (2015-2026) 1.4 Global Customer Engagement Solutions Historic Market Size by Region (2015-2020) 1.5 Global Customer Engagement Solutions Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Customer Engagement Solutions Market Size YoY Growth (2015-2026) 1.6.1 North America Customer Engagement Solutions Market Size YoY Growth (2015-2026) 1.6.2 Europe Customer Engagement Solutions Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Customer Engagement Solutions Market Size YoY Growth (2015-2026) 1.6.4 Latin America Customer Engagement Solutions Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Customer Engagement Solutions Market Size YoY Growth (2015-2026) 2 Customer Engagement Solutions Market Overview by Type 2.1 Global Customer Engagement Solutions Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Customer Engagement Solutions Historic Market Size by Type (2015-2020) 2.3 Global Customer Engagement Solutions Forecasted Market Size by Type (2021-2026) 2.4 Omnichannel 2.5 Workforce Optimization 2.6 Robotic Process Automation 2.7 Analytics & Reporting 3 Customer Engagement Solutions Market Overview by Application 3.1 Global Customer Engagement Solutions Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Customer Engagement Solutions Historic Market Size by Application (2015-2020) 3.3 Global Customer Engagement Solutions Forecasted Market Size by Application (2021-2026) 3.4 BFSI 3.5 Consumer Goods & Retail 3.6 Telecommunication 3.7 Healthcare & Life Sciences 3.8 Automotive & Transportation 3.9 Media & Entertainment 3.10 Travel & Hospitality 3.11 Manufacturing 3.12 Others 4 Global Customer Engagement Solutions Competition Analysis by Players 4.1 Global Customer Engagement Solutions Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2019) 4.3 Date of Key Manufacturers Enter into Customer Engagement Solutions Market 4.4 Global Top Players Customer Engagement Solutions Headquarters and Area Served 4.5 Key Players Customer Engagement Solutions Product Solution and Service 4.6 Competitive Status 4.6.1 Customer Engagement Solutions Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Avaya 5.1.1 Avaya Profile 5.1.2 Avaya Main Business 5.1.3 Avaya Products, Services and Solutions 5.1.4 Avaya Revenue (US$ Million) & (2015-2020) 5.1.5 Avaya Recent Developments 5.2 Aspect Software 5.2.1 Aspect Software Profile 5.2.2 Aspect Software Main Business and Company’s Total Revenue 5.2.3 Aspect Software Products, Services and Solutions 5.2.4 Aspect Software Revenue (US$ Million) (2015-2020) 5.2.5 Aspect Software Recent Development and Reaction to Covid-19 5.3 Calabrio 5.5.1 Calabrio Profile 5.3.2 Calabrio Main Business 5.3.3 Calabrio Products, Services and Solutions 5.3.4 Calabrio Revenue (US$ Million) & (2015-2020) 5.3.5 Genesys Recent Developments 5.4 Genesys 5.4.1 Genesys Profile 5.4.2 Genesys Main Business 5.4.3 Genesys Products, Services and Solutions 5.4.4 Genesys Revenue (US$ Million) & (2015-2020) 5.4.5 Genesys Recent Developments 5.5 IBM 5.5.1 IBM Profile 5.5.2 IBM Main Business 5.5.3 IBM Products, Services and Solutions 5.5.4 IBM Revenue (US$ Million) & (2015-2020) 5.5.5 IBM Recent Developments 5.6 Microsoft 5.6.1 Microsoft Profile 5.6.2 Microsoft Main Business 5.6.3 Microsoft Products, Services and Solutions 5.6.4 Microsoft Revenue (US$ Million) & (2015-2020) 5.6.5 Microsoft Recent Developments 5.7 Nice Systems 5.7.1 Nice Systems Profile 5.7.2 Nice Systems Main Business and Company’s Total Revenue 5.7.3 Nice Systems Products, Services and Solutions 5.7.4 Nice Systems Revenue (US$ Million) (2015-2020) 5.7.5 Nice Systems Recent Development and Reaction to Covid-19 5.8 Nuance Communications 5.8.1 Nuance Communications Profile 5.8.2 Nuance Communications Main Business 5.8.3 Nuance Communications Products, Services and Solutions 5.8.4 Nuance Communications Revenue (US$ Million) & (2015-2020) 5.8.5 Nuance Communications Recent Developments 5.9 Opentext 5.9.1 Opentext Profile 5.9.2 Opentext Main Business 5.9.3 Opentext Products, Services and Solutions 5.9.4 Opentext Revenue (US$ Million) & (2015-2020) 5.9.5 Opentext Recent Developments 5.10 Oracle 5.10.1 Oracle Profile 5.10.2 Oracle Main Business 5.10.3 Oracle Products, Services and Solutions 5.10.4 Oracle Revenue (US$ Million) & (2015-2020) 5.10.5 Oracle Recent Developments 5.11 Pegasystems 5.11.1 Pegasystems Profile 5.11.2 Pegasystems Main Business 5.11.3 Pegasystems Products, Services and Solutions 5.11.4 Pegasystems Revenue (US$ Million) & (2015-2020) 5.11.5 Pegasystems Recent Developments 5.12 Pitney Bowes 5.12.1 Pitney Bowes Profile 5.12.2 Pitney Bowes Main Business 5.12.3 Pitney Bowes Products, Services and Solutions 5.12.4 Pitney Bowes Revenue (US$ Million) & (2015-2020) 5.12.5 Pitney Bowes Recent Developments 5.13 Salesforce 5.13.1 Salesforce Profile 5.13.2 Salesforce Main Business 5.13.3 Salesforce Products, Services and Solutions 5.13.4 Salesforce Revenue (US$ Million) & (2015-2020) 5.13.5 Salesforce Recent Developments 5.14 SAP 5.14.1 SAP Profile 5.14.2 SAP Main Business 5.14.3 SAP Products, Services and Solutions 5.14.4 SAP Revenue (US$ Million) & (2015-2020) 5.14.5 SAP Recent Developments 5.15 Servicenow 5.15.1 Servicenow Profile 5.15.2 Servicenow Main Business 5.15.3 Servicenow Products, Services and Solutions 5.15.4 Servicenow Revenue (US$ Million) & (2015-2020) 5.15.5 Servicenow Recent Developments 5.16 Verint Systems 5.16.1 Verint Systems Profile 5.16.2 Verint Systems Main Business and Company’s Total Revenue 5.16.3 Verint Systems Products, Services and Solutions 5.16.4 Verint Systems Revenue (US$ Million) (2015-2020) 5.16.5 Verint Systems Recent Development and Reaction to Covid-19 5.17 Zendesk 5.17.1 Zendesk Profile 5.17.2 Zendesk Main Business 5.17.3 Zendesk Products, Services and Solutions 5.17.4 Zendesk Revenue (US$ Million) & (2015-2020) 5.17.5 Zendesk Recent Developments 5.18 Egain Corporation 5.18.1 Egain Corporation Profile 5.18.2 Egain Corporation Main Business 5.18.3 Egain Corporation Products, Services and Solutions 5.18.4 Egain Corporation Revenue (US$ Million) & (2015-2020) 5.18.5 Egain Corporation Recent Developments 5.19 Bpmonline 5.19.1 Bpmonline Profile 5.19.2 Bpmonline Main Business 5.19.3 Bpmonline Products, Services and Solutions 5.19.4 Bpmonline Revenue (US$ Million) & (2015-2020) 5.19.5 Bpmonline Recent Developments 5.20 Crmnext 5.20.1 Crmnext Profile 5.20.2 Crmnext Main Business 5.20.3 Crmnext Products, Services and Solutions 5.20.4 Crmnext Revenue (US$ Million) & (2015-2020) 5.20.5 Crmnext Recent Developments 5.21 Eptica 5.21.1 Eptica Profile 5.21.2 Eptica Main Business 5.21.3 Eptica Products, Services and Solutions 5.21.4 Eptica Revenue (US$ Million) & (2015-2020) 5.21.5 Eptica Recent Developments 5.22 Freshworks 5.22.1 Freshworks Profile 5.22.2 Freshworks Main Business 5.22.3 Freshworks Products, Services and Solutions 5.22.4 Freshworks Revenue (US$ Million) & (2015-2020) 5.22.5 Freshworks Recent Developments 5.23 Ifs-Mplsystems 5.23.1 Ifs-Mplsystems Profile 5.23.2 Ifs-Mplsystems Main Business 5.23.3 Ifs-Mplsystems Products, Services and Solutions 5.23.4 Ifs-Mplsystems Revenue (US$ Million) & (2015-2020) 5.23.5 Ifs-Mplsystems Recent Developments 5.24 Lithium Technologies 5.24.1 Lithium Technologies Profile 5.24.2 Lithium Technologies Main Business 5.24.3 Lithium Technologies Products, Services and Solutions 5.24.4 Lithium Technologies Revenue (US$ Million) & (2015-2020) 5.24.5 Lithium Technologies Recent Developments 5.25 Sugarcrm 5.25.1 Sugarcrm Profile 5.25.2 Sugarcrm Main Business 5.25.3 Sugarcrm Products, Services and Solutions 5.25.4 Sugarcrm Revenue (US$ Million) & (2015-2020) 5.25.5 Sugarcrm Recent Developments 6 North America 6.1 North America Customer Engagement Solutions Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Customer Engagement Solutions Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Customer Engagement Solutions Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Customer Engagement Solutions Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Customer Engagement Solutions Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Customer Engagement Solutions Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Customer Engagement Solutions Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Customer Engagement Solutions Market Size by Region (2015-2020) (US$ Million) Table 3. Global Customer Engagement Solutions Market Size Share by Region (2015-2020) Table 4. Global Customer Engagement Solutions Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Customer Engagement Solutions Forecasted Market Size Share by Region (2021-2026) Table 6. Global Customer Engagement Solutions Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Customer Engagement Solutions Market Size by Type (2015-2020) (US$ Million) Table 8. Global Customer Engagement Solutions Revenue Market Share by Type (2015-2020) Table 9. Global Customer Engagement Solutions Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Customer Engagement Solutions Revenue Market Share by Type (2021-2026) Table 11. Global Customer Engagement Solutions Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Customer Engagement Solutions Market Size by Application (2015-2020) (US$ Million) Table 13. Global Customer Engagement Solutions Revenue Market Share by Application (2015-2020) Table 14. Global Customer Engagement Solutions Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Customer Engagement Solutions Revenue Market Share by Application (2021-2026) Table 16. Global Customer Engagement Solutions Revenue (US$ Million) by Players (2015-2020) Table 17. Global Customer Engagement Solutions Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Customer Engagement Solutions as of 2019) Table 19. Date of Key Manufacturers Enter into Customer Engagement Solutions Market Table 20. Global Customer Engagement Solutions Top Players Headquarters and Area Served Table 21. Customer Engagement Solutions Product Solution and Service Table 22. Global Customer Engagement Solutions Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Avaya Basic Information List Table 25. Avaya Description and Business Overview Table 26. Avaya Customer Engagement Solutions Products, Services and Solutions Table 27. Revenue (Million US$) in Customer Engagement Solutions Business of Avaya (2015-2020) Table 28. Avaya Recent Developments Table 29. Aspect Software Basic Information List Table 30. Aspect Software Description and Business Overview Table 31. Aspect Software Customer Engagement Solutions Products, Services and Solutions Table 32. Revenue (Million US$) in Customer Engagement Solutions Business of Aspect Software (2015-2020) Table 33. Aspect Software Recent Developments Table 34. Calabrio Basic Information List Table 35. Calabrio Description and Business Overview Table 36. Calabrio Customer Engagement Solutions Products, Services and Solutions Table 37. Revenue (Million US$) in Customer Engagement Solutions Business of Calabrio (2015-2020) Table 38. Calabrio Recent Developments Table 39. Genesys Basic Information List Table 40. Genesys Description and Business Overview Table 41. Genesys Customer Engagement Solutions Products, Services and Solutions Table 42. Revenue (Million US$) in Customer Engagement Solutions Business of Genesys (2015-2020) Table 43. Genesys Recent Developments Table 44. IBM Basic Information List Table 45. IBM Description and Business Overview Table 46. IBM Customer Engagement Solutions Products, Services and Solutions Table 47. Revenue (Million US$) in Customer Engagement Solutions Business of IBM (2015-2020) Table 48. IBM Recent Developments Table 49. Microsoft Basic Information List Table 50. Microsoft Description and Business Overview Table 51. Microsoft Customer Engagement Solutions Products, Services and Solutions Table 52. Revenue (Million US$) in Customer Engagement Solutions Business of Microsoft (2015-2020) Table 53. Microsoft Recent Developments Table 54. Nice Systems Basic Information List Table 55. Nice Systems Description and Business Overview Table 56. Nice Systems Customer Engagement Solutions Products, Services and Solutions Table 57. Revenue (Million US$) in Customer Engagement Solutions Business of Nice Systems (2015-2020) Table 58. Nice Systems Recent Developments Table 59. Nuance Communications Basic Information List Table 60. Nuance Communications Description and Business Overview Table 61. Nuance Communications Customer Engagement Solutions Products, Services and Solutions Table 62. Revenue (Million US$) in Customer Engagement Solutions Business of Nuance Communications (2015-2020) Table 63. Nuance Communications Recent Developments Table 64. Opentext Basic Information List Table 65. Opentext Description and Business Overview Table 66. Opentext Customer Engagement Solutions Products, Services and Solutions Table 67. Revenue (Million US$) in Customer Engagement Solutions Business of Opentext (2015-2020) Table 68. Opentext Recent Developments Table 69. Oracle Basic Information List Table 70. Oracle Description and Business Overview Table 71. Oracle Customer Engagement Solutions Products, Services and Solutions Table 72. Revenue (Million US$) in Customer Engagement Solutions Business of Oracle (2015-2020) Table 73. Oracle Recent Developments Table 74. Pegasystems Basic Information List Table 75. Pegasystems Description and Business Overview Table 76. Pegasystems Customer Engagement Solutions Products, Services and Solutions Table 77. Revenue (Million US$) in Customer Engagement Solutions Business of Pegasystems (2015-2020) Table 78. Pegasystems Recent Developments Table 79. Pitney Bowes Basic Information List Table 80. Pitney Bowes Description and Business Overview Table 81. Pitney Bowes Customer Engagement Solutions Products, Services and Solutions Table 82. Revenue (Million US$) in Customer Engagement Solutions Business of Pitney Bowes (2015-2020) Table 83. Pitney Bowes Recent Developments Table 84. Salesforce Basic Information List Table 85. Salesforce Description and Business Overview Table 86. Salesforce Customer Engagement Solutions Products, Services and Solutions Table 87. Revenue (Million US$) in Customer Engagement Solutions Business of Salesforce (2015-2020) Table 88. Salesforce Recent Developments Table 89. SAP Basic Information List Table 90. SAP Description and Business Overview Table 91. SAP Customer Engagement Solutions Products, Services and Solutions Table 92. Revenue (Million US$) in Customer Engagement Solutions Business of SAP (2015-2020) Table 93. SAP Recent Developments Table 94. Servicenow Basic Information List Table 95. Servicenow Description and Business Overview Table 96. Servicenow Customer Engagement Solutions Products, Services and Solutions Table 97. Revenue (Million US$) in Customer Engagement Solutions Business of Servicenow (2015-2020) Table 98. Servicenow Recent Developments Table 99. Verint Systems Basic Information List Table 100. Verint Systems Description and Business Overview Table 101. Verint Systems Customer Engagement Solutions Products, Services and Solutions Table 102. Revenue (Million US$) in Customer Engagement Solutions Business of Verint Systems (2015-2020) Table 103. Verint Systems Recent Developments Table 104. Zendesk Basic Information List Table 105. Zendesk Description and Business Overview Table 106. Zendesk Customer Engagement Solutions Products, Services and Solutions Table 107. Revenue (Million US$) in Customer Engagement Solutions Business of Zendesk (2015-2020) Table 108. Zendesk Recent Developments Table 109. Egain Corporation Basic Information List Table 110. Egain Corporation Description and Business Overview Table 111. Egain Corporation Customer Engagement Solutions Products, Services and Solutions Table 112. Revenue (Million US$) in Customer Engagement Solutions Business of Egain Corporation (2015-2020) Table 113. Egain Corporation Recent Developments Table 114. Bpmonline Basic Information List Table 115. Bpmonline Description and Business Overview Table 116. Bpmonline Customer Engagement Solutions Products, Services and Solutions Table 117. Revenue (Million US$) in Customer Engagement Solutions Business of Bpmonline (2015-2020) Table 118. Bpmonline Recent Developments Table 119. Crmnext Basic Information List Table 120. Crmnext Description and Business Overview Table 121. Crmnext Customer Engagement Solutions Products, Services and Solutions Table 122. Revenue (Million US$) in Customer Engagement Solutions Business of Crmnext (2015-2020) Table 123. Crmnext Recent Developments Table 124. Eptica Basic Information List Table 125. Eptica Description and Business Overview Table 126. Eptica Customer Engagement Solutions Products, Services and Solutions Table 127. Revenue (Million US$) in Customer Engagement Solutions Business of Eptica (2015-2020) Table 128. Eptica Recent Developments Table 129. Freshworks Basic Information List Table 130. Freshworks Description and Business Overview Table 131. Freshworks Customer Engagement Solutions Products, Services and Solutions Table 132. Revenue (Million US$) in Customer Engagement Solutions Business of Freshworks (2015-2020) Table 133. Freshworks Recent Developments Table 134. Ifs-Mplsystems Basic Information List Table 135. Ifs-Mplsystems Description and Business Overview Table 136. Ifs-Mplsystems Customer Engagement Solutions Products, Services and Solutions Table 137. Revenue (Million US$) in Customer Engagement Solutions Business of Ifs-Mplsystems (2015-2020) Table 138. Ifs-Mplsystems Recent Developments Table 139. Lithium Technologies Basic Information List Table 140. Lithium Technologies Description and Business Overview Table 141. Lithium Technologies Customer Engagement Solutions Products, Services and Solutions Table 142. Revenue (Million US$) in Customer Engagement Solutions Business of Lithium Technologies (2015-2020) Table 143. Lithium Technologies Recent Developments Table 144. Sugarcrm Basic Information List Table 145. Sugarcrm Description and Business Overview Table 146. Sugarcrm Customer Engagement Solutions Products, Services and Solutions Table 147. Revenue (Million US$) in Customer Engagement Solutions Business of Sugarcrm (2015-2020) Table 148. Sugarcrm Recent Developments Table 149. North America Customer Engagement Solutions Market Size by Country (2015-2020) & (US$ Million) Table 150. North America Customer Engagement Solutions Market Size Share by Country (2015-2020) Table 151. Europe Customer Engagement Solutions Market Size by Country (2015-2020) & (US$ Million) Table 152. Europe Customer Engagement Solutions Market Size Share by Country (2015-2020) Table 153. Asia-Pacific Customer Engagement Solutions Market Size by Country (2015-2020) & (US$ Million) Table 154. Asia-Pacific Customer Engagement Solutions Market Size Share by Country (2015-2020) (US$ Million) Table 155. Latin America Customer Engagement Solutions Market Size by Country (2015-2020) & (US$ Million) Table 156. Latin America Customer Engagement Solutions Market Size Share by Country (2015-2020) (US$ Million) Table 157. Middle East & Africa Customer Engagement Solutions Market Size by Players (2015-2020) (US$ Million) Table 158. Middle East & Africa Customer Engagement Solutions Market Size Share by Players (2015-2020) (US$ Million) Table 159. Customer Engagement Solutions Market Trends Table 160. Customer Engagement Solutions Market Drivers Table 161. Customer Engagement Solutions Market Challenges Table 162. Customer Engagement Solutions Market Restriants Table 163. Research Programs/Design for This Report Table 164. Key Data Information from Secondary Sources Table 165. Key Data Information from Primary Sources List of Figures Figure 1. Global Customer Engagement Solutions Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Customer Engagement Solutions Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Customer Engagement Solutions Market Share by Regions: 2020 VS 2026 Figure 4. North America Customer Engagement Solutions Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Customer Engagement Solutions Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Customer Engagement Solutions Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Customer Engagement Solutions Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Customer Engagement Solutions Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Customer Engagement Solutions Market Share by Type in 2020 & 2026 Figure 10. Omnichannel Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. Workforce Optimization Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Robotic Process Automation Market Size (US$ Million) YoY Growth (2015-2026) Figure 13. Analytics & Reporting Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. Global Customer Engagement Solutions Market Size Share by Application in 2020 & 2026 Figure 15. BFSI Market Size (US$ Million) YoY Growth (2015-2026) Figure 16. Consumer Goods & Retail Market Size (US$ Million) YoY Growth (2015-2026) Figure 17. Telecommunication Market Size (US$ Million) YoY Growth (2015-2026) Figure 18. Healthcare & Life Sciences Market Size (US$ Million) YoY Growth (2015-2026) Figure 19. Automotive & Transportation Market Size (US$ Million) YoY Growth (2015-2026) Figure 20. Media & Entertainment Market Size (US$ Million) YoY Growth (2015-2026) Figure 21. Customer Engagement Solutions Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 22. Global Top 5 and Top 10 Players Customer Engagement Solutions Market Share in 2019 Figure 23. United States Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Canada Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Germany Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. France Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. U.K. Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. Italy Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Russia Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. Nordic Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Rest of Europe Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. China Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Japan Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. South Korea Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Southeast Asia Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. India Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Australia Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. Rest of Asia-Pacific Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Mexico Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Brazil Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 41. Rest of Latin America Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 42. Turkey Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 43. Saudi Arabia Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 44. UAE Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 45. Rest of Middle East & Africa Customer Engagement Solutions Market Size YoY Growth (2015-2026) & (US$ Million) Figure 46. Bottom-up and Top-down Approaches for This Report Figure 47. Data Triangulation

Avaya Aspect Software Calabrio Genesys IBM Microsoft Nice Systems Nuance Communications Opentext Oracle Pegasystems Pitney Bowes Salesforce SAP Servicenow Verint Systems Zendesk Egain Corporation Bpmonline Crmnext Eptica Freshworks Ifs-Mplsystems Lithium Technologies Sugarcrm