1 Market Overview of Computer Telephony Integration Software 1.1 Computer Telephony Integration Software Market Overview 1.1.1 Computer Telephony Integration Software Product Scope 1.1.2 Market Status and Outlook 1.2 Global Computer Telephony Integration Software Market Size Overview by Region 2015 VS 2020 VS 2026 1.3 Global Computer Telephony Integration Software Market Size by Region (2015-2026) 1.4 Global Computer Telephony Integration Software Historic Market Size by Region (2015-2020) 1.5 Global Computer Telephony Integration Software Market Size Forecast by Region (2021-2026) 1.6 Key Regions, Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 1.6.1 North America Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 1.6.2 Europe Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 1.6.3 Asia-Pacific Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 1.6.4 Latin America Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 1.6.5 Middle East & Africa Computer Telephony Integration Software Market Size YoY Growth (2015-2026) 2 Computer Telephony Integration Software Market Overview by Type 2.1 Global Computer Telephony Integration Software Market Size by Type: 2015 VS 2020 VS 2026 2.2 Global Computer Telephony Integration Software Historic Market Size by Type (2015-2020) 2.3 Global Computer Telephony Integration Software Forecasted Market Size by Type (2021-2026) 2.4 Cloud Based 2.5 On-Premise 3 Computer Telephony Integration Software Market Overview by Application 3.1 Global Computer Telephony Integration Software Market Size by Application: 2015 VS 2020 VS 2026 3.2 Global Computer Telephony Integration Software Historic Market Size by Application (2015-2020) 3.3 Global Computer Telephony Integration Software Forecasted Market Size by Application (2021-2026) 3.4 Large Enterprises 3.5 SMEs 4 Global Computer Telephony Integration Software Competition Analysis by Players 4.1 Global Computer Telephony Integration Software Market Size (Million US$) by Players (2015-2020) 4.2 Global Top Manufacturers by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Computer Telephony Integration Software as of 2019) 4.3 Date of Key Manufacturers Enter into Computer Telephony Integration Software Market 4.4 Global Top Players Computer Telephony Integration Software Headquarters and Area Served 4.5 Key Players Computer Telephony Integration Software Product Solution and Service 4.6 Competitive Status 4.6.1 Computer Telephony Integration Software Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Five9 5.1.1 Five9 Profile 5.1.2 Five9 Main Business 5.1.3 Five9 Products, Services and Solutions 5.1.4 Five9 Revenue (US$ Million) & (2015-2020) 5.1.5 Five9 Recent Developments 5.2 Salesforce 5.2.1 Salesforce Profile 5.2.2 Salesforce Main Business and Company’s Total Revenue 5.2.3 Salesforce Products, Services and Solutions 5.2.4 Salesforce Revenue (US$ Million) (2015-2020) 5.2.5 Salesforce Recent Development and Reaction to Covid-19 5.3 RingCentral 5.5.1 RingCentral Profile 5.3.2 RingCentral Main Business 5.3.3 RingCentral Products, Services and Solutions 5.3.4 RingCentral Revenue (US$ Million) & (2015-2020) 5.3.5 Twilio Recent Developments 5.4 Twilio 5.4.1 Twilio Profile 5.4.2 Twilio Main Business 5.4.3 Twilio Products, Services and Solutions 5.4.4 Twilio Revenue (US$ Million) & (2015-2020) 5.4.5 Twilio Recent Developments 5.5 Enghouse Interactive 5.5.1 Enghouse Interactive Profile 5.5.2 Enghouse Interactive Main Business 5.5.3 Enghouse Interactive Products, Services and Solutions 5.5.4 Enghouse Interactive Revenue (US$ Million) & (2015-2020) 5.5.5 Enghouse Interactive Recent Developments 5.6 NewVoiceMedia (Vonage) 5.6.1 NewVoiceMedia (Vonage) Profile 5.6.2 NewVoiceMedia (Vonage) Main Business 5.6.3 NewVoiceMedia (Vonage) Products, Services and Solutions 5.6.4 NewVoiceMedia (Vonage) Revenue (US$ Million) & (2015-2020) 5.6.5 NewVoiceMedia (Vonage) Recent Developments 5.7 Genesys 5.7.1 Genesys Profile 5.7.2 Genesys Main Business and Company’s Total Revenue 5.7.3 Genesys Products, Services and Solutions 5.7.4 Genesys Revenue (US$ Million) (2015-2020) 5.7.5 Genesys Recent Development and Reaction to Covid-19 5.8 Zendesk 5.8.1 Zendesk Profile 5.8.2 Zendesk Main Business 5.8.3 Zendesk Products, Services and Solutions 5.8.4 Zendesk Revenue (US$ Million) & (2015-2020) 5.8.5 Zendesk Recent Developments 5.9 Freshworks 5.9.1 Freshworks Profile 5.9.2 Freshworks Main Business 5.9.3 Freshworks Products, Services and Solutions 5.9.4 Freshworks Revenue (US$ Million) & (2015-2020) 5.9.5 Freshworks Recent Developments 5.10 NICE inContact 5.10.1 NICE inContact Profile 5.10.2 NICE inContact Main Business 5.10.3 NICE inContact Products, Services and Solutions 5.10.4 NICE inContact Revenue (US$ Million) & (2015-2020) 5.10.5 NICE inContact Recent Developments 5.11 Nextiva 5.11.1 Nextiva Profile 5.11.2 Nextiva Main Business 5.11.3 Nextiva Products, Services and Solutions 5.11.4 Nextiva Revenue (US$ Million) & (2015-2020) 5.11.5 Nextiva Recent Developments 5.12 Talkdesk 5.12.1 Talkdesk Profile 5.12.2 Talkdesk Main Business 5.12.3 Talkdesk Products, Services and Solutions 5.12.4 Talkdesk Revenue (US$ Million) & (2015-2020) 5.12.5 Talkdesk Recent Developments 5.13 Jive Communications (LogMeIn) 5.13.1 Jive Communications (LogMeIn) Profile 5.13.2 Jive Communications (LogMeIn) Main Business 5.13.3 Jive Communications (LogMeIn) Products, Services and Solutions 5.13.4 Jive Communications (LogMeIn) Revenue (US$ Million) & (2015-2020) 5.13.5 Jive Communications (LogMeIn) Recent Developments 5.14 Ameyo 5.14.1 Ameyo Profile 5.14.2 Ameyo Main Business 5.14.3 Ameyo Products, Services and Solutions 5.14.4 Ameyo Revenue (US$ Million) & (2015-2020) 5.14.5 Ameyo Recent Developments 5.15 Aircall 5.15.1 Aircall Profile 5.15.2 Aircall Main Business 5.15.3 Aircall Products, Services and Solutions 5.15.4 Aircall Revenue (US$ Million) & (2015-2020) 5.15.5 Aircall Recent Developments 5.16 Tenfold 5.16.1 Tenfold Profile 5.16.2 Tenfold Main Business and Company’s Total Revenue 5.16.3 Tenfold Products, Services and Solutions 5.16.4 Tenfold Revenue (US$ Million) (2015-2020) 5.16.5 Tenfold Recent Development and Reaction to Covid-19 5.17 Ozonetel 5.17.1 Ozonetel Profile 5.17.2 Ozonetel Main Business 5.17.3 Ozonetel Products, Services and Solutions 5.17.4 Ozonetel Revenue (US$ Million) & (2015-2020) 5.17.5 Ozonetel Recent Developments 5.18 InGenius 5.18.1 InGenius Profile 5.18.2 InGenius Main Business 5.18.3 InGenius Products, Services and Solutions 5.18.4 InGenius Revenue (US$ Million) & (2015-2020) 5.18.5 InGenius Recent Developments 6 North America 6.1 North America Computer Telephony Integration Software Market Size by Country 6.2 United States 6.3 Canada 7 Europe 7.1 Europe Computer Telephony Integration Software Market Size by Country 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific Computer Telephony Integration Software Market Size by Region 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America Computer Telephony Integration Software Market Size by Country 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa Computer Telephony Integration Software Market Size by Country 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 Computer Telephony Integration Software Market Dynamics 11.1 Industry Trends 11.2 Market Drivers 11.3 Market Challenges 11.4 Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market Computer Telephony Integration Software Market Size (US$ Million) Comparison by Region 2015 VS 2020 VS 2026 Table 2. Global Computer Telephony Integration Software Market Size by Region (2015-2020) (US$ Million) Table 3. Global Computer Telephony Integration Software Market Size Share by Region (2015-2020) Table 4. Global Computer Telephony Integration Software Forecasted Market Size by Region (2021-2026) (US$ Million) Table 5. Global Computer Telephony Integration Software Forecasted Market Size Share by Region (2021-2026) Table 6. Global Computer Telephony Integration Software Market Size (US$ Million) by Type: 2015 VS 2020 VS 2026 Table 7. Global Computer Telephony Integration Software Market Size by Type (2015-2020) (US$ Million) Table 8. Global Computer Telephony Integration Software Revenue Market Share by Type (2015-2020) Table 9. Global Computer Telephony Integration Software Forecasted Market Size by Type (2021-2026) (US$ Million) Table 10. Global Computer Telephony Integration Software Revenue Market Share by Type (2021-2026) Table 11. Global Computer Telephony Integration Software Market Size (US$ Million) by Application: 2015 VS 2020 VS 2026 Table 12. Global Computer Telephony Integration Software Market Size by Application (2015-2020) (US$ Million) Table 13. Global Computer Telephony Integration Software Revenue Market Share by Application (2015-2020) Table 14. Global Computer Telephony Integration Software Forecasted Market Size by Application (2021-2026) (US$ Million) Table 15. Global Computer Telephony Integration Software Revenue Market Share by Application (2021-2026) Table 16. Global Computer Telephony Integration Software Revenue (US$ Million) by Players (2015-2020) Table 17. Global Computer Telephony Integration Software Revenue Market Share by Players (2015-2020) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Computer Telephony Integration Software as of 2019) Table 19. Date of Key Manufacturers Enter into Computer Telephony Integration Software Market Table 20. Global Computer Telephony Integration Software Top Players Headquarters and Area Served Table 21. Computer Telephony Integration Software Product Solution and Service Table 22. Global Computer Telephony Integration Software Manufacturers Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Five9 Basic Information List Table 25. Five9 Description and Business Overview Table 26. Five9 Computer Telephony Integration Software Products, Services and Solutions Table 27. Revenue (Million US$) in Computer Telephony Integration Software Business of Five9 (2015-2020) Table 28. Five9 Recent Developments Table 29. Salesforce Basic Information List Table 30. Salesforce Description and Business Overview Table 31. Salesforce Computer Telephony Integration Software Products, Services and Solutions Table 32. Revenue (Million US$) in Computer Telephony Integration Software Business of Salesforce (2015-2020) Table 33. Salesforce Recent Developments Table 34. RingCentral Basic Information List Table 35. RingCentral Description and Business Overview Table 36. RingCentral Computer Telephony Integration Software Products, Services and Solutions Table 37. Revenue (Million US$) in Computer Telephony Integration Software Business of RingCentral (2015-2020) Table 38. RingCentral Recent Developments Table 39. Twilio Basic Information List Table 40. Twilio Description and Business Overview Table 41. Twilio Computer Telephony Integration Software Products, Services and Solutions Table 42. Revenue (Million US$) in Computer Telephony Integration Software Business of Twilio (2015-2020) Table 43. Twilio Recent Developments Table 44. Enghouse Interactive Basic Information List Table 45. Enghouse Interactive Description and Business Overview Table 46. Enghouse Interactive Computer Telephony Integration Software Products, Services and Solutions Table 47. Revenue (Million US$) in Computer Telephony Integration Software Business of Enghouse Interactive (2015-2020) Table 48. Enghouse Interactive Recent Developments Table 49. NewVoiceMedia (Vonage) Basic Information List Table 50. NewVoiceMedia (Vonage) Description and Business Overview Table 51. NewVoiceMedia (Vonage) Computer Telephony Integration Software Products, Services and Solutions Table 52. Revenue (Million US$) in Computer Telephony Integration Software Business of NewVoiceMedia (Vonage) (2015-2020) Table 53. NewVoiceMedia (Vonage) Recent Developments Table 54. Genesys Basic Information List Table 55. Genesys Description and Business Overview Table 56. Genesys Computer Telephony Integration Software Products, Services and Solutions Table 57. Revenue (Million US$) in Computer Telephony Integration Software Business of Genesys (2015-2020) Table 58. Genesys Recent Developments Table 59. Zendesk Basic Information List Table 60. Zendesk Description and Business Overview Table 61. Zendesk Computer Telephony Integration Software Products, Services and Solutions Table 62. Revenue (Million US$) in Computer Telephony Integration Software Business of Zendesk (2015-2020) Table 63. Zendesk Recent Developments Table 64. Freshworks Basic Information List Table 65. Freshworks Description and Business Overview Table 66. Freshworks Computer Telephony Integration Software Products, Services and Solutions Table 67. Revenue (Million US$) in Computer Telephony Integration Software Business of Freshworks (2015-2020) Table 68. Freshworks Recent Developments Table 69. NICE inContact Basic Information List Table 70. NICE inContact Description and Business Overview Table 71. NICE inContact Computer Telephony Integration Software Products, Services and Solutions Table 72. Revenue (Million US$) in Computer Telephony Integration Software Business of NICE inContact (2015-2020) Table 73. NICE inContact Recent Developments Table 74. Nextiva Basic Information List Table 75. Nextiva Description and Business Overview Table 76. Nextiva Computer Telephony Integration Software Products, Services and Solutions Table 77. Revenue (Million US$) in Computer Telephony Integration Software Business of Nextiva (2015-2020) Table 78. Nextiva Recent Developments Table 79. Talkdesk Basic Information List Table 80. Talkdesk Description and Business Overview Table 81. Talkdesk Computer Telephony Integration Software Products, Services and Solutions Table 82. Revenue (Million US$) in Computer Telephony Integration Software Business of Talkdesk (2015-2020) Table 83. Talkdesk Recent Developments Table 84. Jive Communications (LogMeIn) Basic Information List Table 85. Jive Communications (LogMeIn) Description and Business Overview Table 86. Jive Communications (LogMeIn) Computer Telephony Integration Software Products, Services and Solutions Table 87. Revenue (Million US$) in Computer Telephony Integration Software Business of Jive Communications (LogMeIn) (2015-2020) Table 88. Jive Communications (LogMeIn) Recent Developments Table 89. Ameyo Basic Information List Table 90. Ameyo Description and Business Overview Table 91. Ameyo Computer Telephony Integration Software Products, Services and Solutions Table 92. Revenue (Million US$) in Computer Telephony Integration Software Business of Ameyo (2015-2020) Table 93. Ameyo Recent Developments Table 94. Aircall Basic Information List Table 95. Aircall Description and Business Overview Table 96. Aircall Computer Telephony Integration Software Products, Services and Solutions Table 97. Revenue (Million US$) in Computer Telephony Integration Software Business of Aircall (2015-2020) Table 98. Aircall Recent Developments Table 99. Tenfold Basic Information List Table 100. Tenfold Description and Business Overview Table 101. Tenfold Computer Telephony Integration Software Products, Services and Solutions Table 102. Revenue (Million US$) in Computer Telephony Integration Software Business of Tenfold (2015-2020) Table 103. Tenfold Recent Developments Table 104. Ozonetel Basic Information List Table 105. Ozonetel Description and Business Overview Table 106. Ozonetel Computer Telephony Integration Software Products, Services and Solutions Table 107. Revenue (Million US$) in Computer Telephony Integration Software Business of Ozonetel (2015-2020) Table 108. Ozonetel Recent Developments Table 109. InGenius Basic Information List Table 110. InGenius Description and Business Overview Table 111. InGenius Computer Telephony Integration Software Products, Services and Solutions Table 112. Revenue (Million US$) in Computer Telephony Integration Software Business of InGenius (2015-2020) Table 113. InGenius Recent Developments Table 114. North America Computer Telephony Integration Software Market Size by Country (2015-2020) & (US$ Million) Table 115. North America Computer Telephony Integration Software Market Size Share by Country (2015-2020) Table 116. Europe Computer Telephony Integration Software Market Size by Country (2015-2020) & (US$ Million) Table 117. Europe Computer Telephony Integration Software Market Size Share by Country (2015-2020) Table 118. Asia-Pacific Computer Telephony Integration Software Market Size by Country (2015-2020) & (US$ Million) Table 119. Asia-Pacific Computer Telephony Integration Software Market Size Share by Country (2015-2020) (US$ Million) Table 120. Latin America Computer Telephony Integration Software Market Size by Country (2015-2020) & (US$ Million) Table 121. Latin America Computer Telephony Integration Software Market Size Share by Country (2015-2020) (US$ Million) Table 122. Middle East & Africa Computer Telephony Integration Software Market Size by Players (2015-2020) (US$ Million) Table 123. Middle East & Africa Computer Telephony Integration Software Market Size Share by Players (2015-2020) (US$ Million) Table 124. Computer Telephony Integration Software Market Trends Table 125. Computer Telephony Integration Software Market Drivers Table 126. Computer Telephony Integration Software Market Challenges Table 127. Computer Telephony Integration Software Market Restriants Table 128. Research Programs/Design for This Report Table 129. Key Data Information from Secondary Sources Table 130. Key Data Information from Primary Sources List of Figures Figure 1. Global Computer Telephony Integration Software Market Size Year-over-Year 2015-2026 & (US$ Million) Figure 2. Global Computer Telephony Integration Software Market Size (US$ Million), 2015 VS 2020VS 2026 Figure 3. Global Computer Telephony Integration Software Market Share by Regions: 2020 VS 2026 Figure 4. North America Computer Telephony Integration Software Market Size (US$ Million) Growth Rate (2015-2026) Figure 5. Europe Computer Telephony Integration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 6. Asia-Pacific Computer Telephony Integration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 7. Latin America Computer Telephony Integration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 8. Middle East & Africa Computer Telephony Integration Software Market Size (US$ Million) and Growth Rate (2015-2026) Figure 9. Global Computer Telephony Integration Software Market Share by Type in 2020 & 2026 Figure 10. Cloud Based Market Size (US$ Million) YoY Growth (2015-2026) Figure 11. On-Premise Market Size (US$ Million) YoY Growth (2015-2026) Figure 12. Global Computer Telephony Integration Software Market Size Share by Application in 2020 & 2026 Figure 13. Large Enterprises Market Size (US$ Million) YoY Growth (2015-2026) Figure 14. SMEs Market Size (US$ Million) YoY Growth (2015-2026) Figure 15. Computer Telephony Integration Software Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2015 VS 2019 Figure 16. Global Top 5 and Top 10 Players Computer Telephony Integration Software Market Share in 2019 Figure 17. United States Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 18. Canada Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 19. Germany Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 20. France Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 21. U.K. Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 22. Italy Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 23. Russia Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 24. Nordic Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 25. Rest of Europe Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 26. China Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 27. Japan Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 28. South Korea Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 29. Southeast Asia Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 30. India Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 31. Australia Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 32. Rest of Asia-Pacific Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 33. Mexico Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 34. Brazil Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 35. Rest of Latin America Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 36. Turkey Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 37. Saudi Arabia Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 38. UAE Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 39. Rest of Middle East & Africa Computer Telephony Integration Software Market Size YoY Growth (2015-2026) & (US$ Million) Figure 40. Bottom-up and Top-down Approaches for This Report Figure 41. Data Triangulation

Five9 Salesforce RingCentral Twilio Enghouse Interactive NewVoiceMedia (Vonage) Genesys Zendesk Freshworks NICE inContact Nextiva Talkdesk Jive Communications (LogMeIn) Ameyo Aircall Tenfold Ozonetel InGenius